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-FMCG Electric Motor Device- Assistant Service Manager ID:40676

Salary Monthly Salary 5,000MYR 〜 7,000MYR
Location Subang Jaya (Selangor)
Job Description Company Introduction : Established in 1915 as an electric motor sales and repair company which has grown to become Japan's top manufacturer. The business nature are to carry out as a wholesalers and distributors of electric power tools and related spares and accessories to our end users.

Location : Subang Jaya

Job Responsibilities :
- Repairing and servicing at HQ, Johor, and Kuching but also can be done at Authorized Service Centers (ASC).
- Business trip is necessary to ensure all ASC and service centers in Malaysia are in good conditions.
- Ability to attend business trip for half month as the period of business trip is negotiable.
- Arrange schedule to ensure repair or servicing able to complete on time by communicate with manager.
- Manage, oversee and improve entire topic of Authorized Service Centers (ASC) nationwide and operation of Factory Service Centers (FSC)
- The ability to build strong service team that provide professional service to assist customer on technical consultation and technical troubleshooting any tools
- Strategically plan on expand and build strong ASCs network nationwide to maintain good relationship with customers, ASCs and Dealers
- Consistently sensitive about after-sales service issue and upgrade the level of service from time to time by visiting ASCs and dealers
- Improve and to build competency level of technician, service supervisor and ASCs by providing necessary training and make sure all ASCs understand their obligation of being ASC.
- Plan and propose spare parts inventory level to ensure of FSCs are adequate and in healthy level for service usage to avoid issue of insufficient spare parts.
- To manage all warranty claims and assist customer service upon customer feedback and complaints.
- Prepare FSC monthly report of all the repair tools in the service center on every first working day of the month.
- Meet 5S of working place.
Holidays
Welfare Remuneration Packages :
- RM 5000 - RM 7000/month
- Others B&C will discussed during interview session