カスタマーサポート・コンシェルジュ 【クアラルンプール市内勤務】ID:40297
5,000 MYR ~ 15,000 MYRBukit Bintang/KLCCOver 3 months agoOverview
Salary
5,000 MYR ~ 15,000 MYR
Industry
Consulting, Real Estate
Job Description
<<業務内容>> 職種:カスタマーサポート・コンシェルジュ
不動産投資、管理、不動産仲介業を主な事業としてマレーシアにて展開。
マレーシア在住者のためのサポートに携わっていただきます。
空港からご自宅の送迎、紹介、予約手配(飲食店、ホテル、ビューティー、エンタメチケットなど)、タクシーや病院の予約、事故時・緊急時の電話対応、不動産賃貸、売買業者の紹介、学校の紹介など、マレーシア生活におけるサポートは多岐にわたります。
配属先には手配手続き担当の現地人スタッフが3名予定です。
新規事業のため、自ら事業オペレーションや社内ルールなども設定していただきます。
Qualifications
Requirement
<<応募資格>>
■必須スキル
学歴:専門学校卒業以上
経験:社会人経験3年以上
英語:日常会話レベル以上
■尚可スキル
・マレーシアに詳しい方English Level
-
Other Language
English, Japanese
Additional Information
Benefit
<<就労条件>>
■雇用形態:正社員
■試用期間:3ヶ月
■勤務時間:08:30-17:30
■休日:マレーシア暦通り、法律に準ずる
■有休:お問合せください
■メディカルリーブ(MC):年14日
■基本給:RM5000~RM10000
■交通費:RM300/月
■就労ビザサポート有Working Hour
-
Holiday
Sat, Sun & Public Holiday
Job Function
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General affair, Custmer support/service, Technical Support, Business/Corporate Planning, Sales coordinator/Admin/Receptionist/Secretary, Other(Business Administration & Management)
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Transport allowance
Medical claims entitlement
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Benefit
【主な待遇】
■雇用形態:正社員(VISAにもとづく)
■試用期間:6か月
■就業時間:平日8:00 ~ 17:00 [1時間昼休憩 + 30分休憩]
■休日:土日祝(祝日は日本カレンダーに準ずる)
■給与:RM10,500 [基本給 RM5,000 + 言語手当 RM5,500]
■インセンティブ: 毎月、基本給の最大16%
■VISAサポートあり
【その他】
• 有給:15日
• 病欠休暇:15日
• バースデー休暇:1日
• 育児休暇:年3日
• 医療保険
• 片道航空券(会社負担)
• 現地当社日から1週間分のホテル滞在費
※フレックスベネフィット
年間で使った個人生活費用、最大RM 3,000分の請求ができます。
対象:以下のような個人の生活費用
・医療全般(保険は別でついています)
・スマホやPCのデバイス機器
・日本への一時帰国時のチケット代
・ホテル滞在費Customer Service Representative【Web Marketing Project ◆ Japanese Speaker Position】ID:55363
10,500 MYR ~ 11,300 MYRBukit Bintang/KLCCJob Function
Custmer support/service
Job Description
• Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms• Records customer inquiries by documenting inquiry and response in customers' accounts; captures and documents customer complaints• Create and provide day to day maintenance of campaign in AdWords• Research keywords as well as develop and optimize text and displays ads in conjunction with the marketing team to increase conversions and reduce costs• Conduct daily bid and budget optimization of campaigns• Analyze campaign data, interpret and synthesize results, and recommend action to optimize campaigns and keywords.• Prepare reports to communicate campaign performance to advertisers• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords• Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate• Implement SEO strategies to optimize organic search rankings• Perform keyword search, make SEO recommendations for website content and develop link building strategies• Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights• Nurturing high-end clientele and be contact person for status of application and orders, billing and/or payment issues, customer profiles, program and campaign information• Assists customers in required processes including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer• Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines• Processes and investigates returns and/or manages customer cases to resolution• Contacts customers for possible follow up, resolution temp check, optimization and proactive outreach purposes
Benefit
◆ Salary Package
・Basic Salary = RM 5,500
・Language Allowance = RM 5,500
・Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 880 (subject to individual and company performance)
--> TOTAL SALARY (MAX, 16%) = (5,500 + 16%) + 5,500 = RM 11,880
--> TOTAL SALARY (AVERAGE, 12%) = (5,500 + 12%) + 5,500 = RM 11,660
◆ Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependent pass fee and more.
◆ Team Building Fund = RM 50 / head count / month
◆ OT Pay = RM 40 / hour
◆ Annual leave – 15 days per year (Pro-rated for new hire)
◆ Sick leave – 15 days per year
◆ Birthday leave – 1 day (To utilize during birthday month only)
◆ Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
◆ 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life InsuranceCustomer Service Representative【E-commerce Site / Japanese Speaker Position】ID:52277
6,000 MYR ~ 7,960 MYRBukit Bintang/KLCCJob Function
Custmer support/service
Job Description
Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: • Handle pre and post shopping inquiries by phone, e-mail and fax;• Handle customer requests by phone and e-mail;• Modify, change and/or cancel existing shopping request;• Make outbound calls to merchants in any special necessary occasion;• Act as liaison between online shopper and merchat to resolve complaints;• Manage relationships with merchant by providing high levels of customer service and account management support.
Benefit
Basic = RM 5,000 ~ RM 6,000
Language Allowance = RM 1,000
Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 960 (subject to individual and company performance)
--> TOTAL (MAX, 16%) = (6,000 + 16%) + 1,000=RM 7,960
--> TOTAL (AVERAGE, 12%) = (6,000 + 12%) + 1,000=RM 7,720
<Other Benefits>
• Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependant pass fee and more.
• Team Building Fund = RM 50/hc/m
• OT Pay = RM 40/h
• Annual leave = 15d (Pro-rated for new hire)
• Sick leave = 15d
• Birthday leave = 1d (To utilize during birthday month only)
• Parental/Child care leave = 3d/y (confirmed employee only)
• 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance