【USA client】E-Commerce Operation ManagerID:53068
8,000 MYR ~ 10,000 MYRKL SentralOver 3 months agoOverview
Salary
8,000 MYR ~ 10,000 MYR
Industry
Call Center
Job Description
DUTIES AND RESPONSIBILITIES:
-E-commerce Operation Management
- Managing in house operation (Owned EC) including product listing, sales promotion data creation, voucher and discount creation, banner registration, update, and others
- Product information creation and registration including data upload on new product release
- Creation and registration of sales promotion data and upload
- Banner registration and updates including popup notifications
- Other work (corresponding to each occurrence)
- Analyzing user visits, migrations, conversion status, etc. on sites and task planning
- EC system maintenance including program investigations, repairs, and corrections
- Network maintenance including monitoring and response
- EC software version upgrade
- Customer communication planning to improve EC sales in email magazines, SMS, social media, etc.
- In-stock follow-up notification when products are out of stock
- Photo & Contents resize & retouch as required (product images, model images, banners and others)
- Email marketing management and operation including creating draft based on client’s instructions
- Reviewing emails (EDMs) in the workflow management system and ensures that all required information has been provided and sent
- Monitoring all emails and SMS campaigns during every stage of production
- Collaborating with marketing team to determine the target audience and circulation for each campaign
- Inventory management platform day-to-day tasks and vendor relationships
- Coordinating with sales and distribution leads on order fulfillment and liaise with customer service to monitor, moderate and respond to consumer reviews
- Making sure that products are always ready-to-sell and well presented to the customer to maximize sales volume
- Tracking changes in product assortment and ensure changes are reflected during site updates
- Performing quality assurance to ensure accuracy of product data and promotional content on a daily basis
- Taking initiative to escalate and correct issues to IT and other cross-functional groups
- Maintenance, troubleshooting and enhancements of existing contents
- Working closely with cross-functional team members to research and implement marketing strategies to enhance user experience, retention and conversion across channels
- Developing integrated email & text marketing plans for specified categories of business that achieve KPI goals
- Defining channel communication plans based on business needs and determine how they are integrated into the overall channel plan and strategies
- Applying learnings from historical channel performance to develop plans that will meet established benchmarks and drive sales
- Facilitating Monthly Channel Planning and Alignment Meetings with key stakeholders
- Executing related internal procedures
- Providing full support to direct and indirect superior
- Required prepare weekly, monthly sales report and etc.
-Customer Service Management
- Overall management of customer service
- Oversee day-to-day operation of customer service
- Manage weekday’s E-Commerce store customer service, using a proactive service approach, ensuring delivery of world-class customer satisfaction and retention
- Monitor, track and analyse sales performance with E-Commerce channel and conduct regular performance reviews with client for next course of actions and track execution of any improvement opportunities
- Support EC Division Manager by providing strategies and marketing campaign idea for the existing and upcoming potential brands
- Execute related internal and external procedures
- Required prepare pre and post campaign report, monthly sales report and etc.
- Taking initiative to escalate and correct issues to cross-functional team and group
Qualifications
Requirement
<Must>
• Education : Diploma or above
• Fluent English skills both verbal and writing
• Min 2-3 years of experience in E-commerce site operation experience
If familiar with Adobe Magento or other EC platform (shopify etc) would be a big advantage
• Team leader or management experience (regardless of the size)
• Good computer skills and ability to quickly adapt to new software and systems
<Advantage>
• marketing and promotions experience
• HTML knowledge
• Familiar with digital marketing including social media ads and google adsEnglish Level
-
Other Language
English
Additional Information
Benefit
Salary Package : RM 8,000 - RM 10,000
Medical Coverage: RM100 monthly and for employee only
Dental Coverage: RM200 yearly and for employee only
*No Medical card
<Leaves>
Annual Leave: 12 days for the first 2 years of service
Medical Leave: 14 days for the first 2 years
Hospitalization Leave: 60 days inclusive of the sick leave Compassionate Leave: 3 days
Marriage Leave: 5 days
Bonus : Provided subject to the company performanceWorking Hour
1:00am ~ 10:00am
Holiday
Following US calendar
Job Function