Application Support Engineer (PG)ID:52773

4,000 MYR ~ 5,000 MYRBayan BaruOver 3 months ago

Overview

  • Salary

    4,000 MYR ~ 5,000 MYR

  • Industry

    Logistic

  • Job Description

    - Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
    - Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.
    - Guide user on the workaround for known issues.
    - Perform data uploading, import, export and patching for the application as and when required.
    - Perform data analysis and generate statistics for management usage.
    - Assist to maintain and update the support documentation and training materials.
    - Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application.

Qualifications

  • Requirement

    - Education Background : University Graduate in Computer Science / Software Engineering.

    - Experience : Min 3 year hands on experience in application support environment preferably in supporting transportation, warehouse or logistics application

    - Require Skill :
    1. Familiar with SQL statement
    2. Fundamental understanding of Visual Studio and able to help in source code debugging via Visual Studio.
    3. Basic knowledge in using Excel Formula
    4. Basic knowledge in using automation and windows scheduler is a plus.
    5. Good problem troubleshooting skill via telephone and remote application.

    - Personal Attributes
    1. Product Oriented
    2. Positive, open minded
    3. Like Challenges & Uncertainty (Embrace to change)
    4. Initiative and Self motivated
    5. Enthusiastic & Passionate
    6. Self-disciplined
    7. Strong Analytical Capability
    8. Detail Oriented
    9. Intellectual Capability
    10. Persistence

  • English Level

    -

  • Other Language

    Cantonese, Mandarin, English

Additional Information