[Penang] Senior System EngineerID:52755

6,000 MYR ~ 9,000 MYRBayan LepasOver 3 months ago

Overview

  • Salary

    6,000 MYR ~ 9,000 MYR

  • Industry

    Software/Information Processing

  • Job Description

    JOB PURPOSE :

    Design, Implementation, troubleshooting, analyse, support and maintain on range of system, peripheral and software products; including Windows, server/OS utilization, virtualization, performance tuning, AD and backup design and restore. Provide level 2+ support for problems identified with system and software and to assist level 1 engineer in the determination of unknown problems.

    PRINCIPAL ACCOUNTABILITIES:

    - Identify causes of equipment breakdown utilization test equipment and diagnostic aids and take remedial action for Windows server.
    - Onsite support, installation and infrastructure configuration, planning and design for Microsoft Windows/VMware server.
    - Assist Project Manager in project plans, design and implementation solutions.
    - Act as project lead for small scale projects.
    - Provide Day-to-day support, maintenance, implementation and setup for server/storage, mainly Windows/VMware based servers.
    - Provide technical consultation and recommendations to customer.
    - Assist Unix team in 1st level hardware support.
    - Level 2+ support and assist level 1 and level 2 engineers in determination of unknown Microsoft OS, AD, fileserver, DNS, Backup and VMware related problems.
    - Maintain contact with customer’s operations staff and ensure actual potential problem areas are identified and agreed and action plans produced and implemented in order to avoid adverse customer reactions.
    - Maintain a productive and harmonious relationship with the customer and internally in order to enhance company's image.
    - Maintain contact with customers operations staff and ensure actual or potential problem areas are identified to the manager.
    - Assist with incident report and maintaining project documentation/configuration.
    - To provide assistance and support to level 1 and level 2 engineers in the closure of difficult system or equipment breakdown calls.
    - To advise and guide customers on general environment condition, site preparation and ensure that requirements are adhered to by customers.
    - To observe and abide by company ISO9001 quality procedures and processes in delivery, services and support to customers.
    - At times, to conduct internal training/ briefing for junior engineers on relevant acquired skills and knowledge.

Qualifications

  • Requirement

    - Education: Tertiary or professional qualification, (preferably major in computer science, information technology or equivalent).

    - Experience: Over 5 years of below related experience,
    >> Good troubleshooting skill in Microsoft Windows server OS and Exchange.
    >> Ability to do level 2+ system support for Windows/VMware server.
    >> Good working experience in WINS, DNS, DHCP, NFS, LDAP and security management.
    >> Good working experience in Windows server capacity planning, utilization review and performance monitoring.
    >> Experience in designing, supporting and maintaining Microsoft Active Directory and MS Exchange.
    >> Experience with Microsoft AD, MS Exchange migration and Microsoft Office 365.
    >> Good experience in backup solutions, e.g. BackupExec, VEEAM

    - Certificate: MCSE/MCITP or equivalent MS certification (Not a must)

    - Others:
    >> Self-starters, able to work independently, display initiative, keen to take responsibility and learn quickly on the job.
    >> Adaptable and flexible to changing environment and needs.
    >> Able to work under pressure and manage conflicting priorities and deadlines.
    >> Professional, organized, self-motivated and results oriented.
    >> Able to demonstrate strong analytical skills with experience of complex problem solving.
    >> Strong in interpersonal and communication skills.
    >> Excellent team players with strong customer focus.
    >> Able to travel

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    >> ANNUAL LEAVE
    Less than 2 years - 14 days
    2 – 5 years - 16 days
    More than 5 years - 20 days

    >> FLEXI BENEFITS
    Annual maximum benefit for the full-time permanent employee and his/her member of immediate family is as follows and subject to the respective conditions: -
    (a) Employees with family (spouse and including unmarried & unemployed children up to 24 years old) – RM3,300.00
    (b) Employee (Single) – RM2,050.00
    Below are the items covered under the benefits:
    a) General Practitioner
    b) Outpatient Specialist
    c) Dental
    d) Health Screening
    e) Fertility Treatment
    f) Alternative Treatment
    g) Pre and Post Maternity
    h) Fitness Membership / Classes
    i) Optical
    j) Self-Development Courses
    k) Children’s Education (School & Tuition Fees)

    >> INSURANCE COVERAGE

    >> Sales Commission scheme is 60:40 pay mix; 60% of base salary and 40% of variable pay.

  • Working Hour

    0900 ~ 1800

  • Holiday

    -

  • Job Function