[Penang] Senior System EngineerID:52755
6,000 MYR ~ 9,000 MYRBayan LepasOver 3 months agoOverview
Salary
6,000 MYR ~ 9,000 MYR
Industry
Software/Information Processing
Job Description
JOB PURPOSE :
Design, Implementation, troubleshooting, analyse, support and maintain on range of system, peripheral and software products; including Windows, server/OS utilization, virtualization, performance tuning, AD and backup design and restore. Provide level 2+ support for problems identified with system and software and to assist level 1 engineer in the determination of unknown problems.
PRINCIPAL ACCOUNTABILITIES:
- Identify causes of equipment breakdown utilization test equipment and diagnostic aids and take remedial action for Windows server.
- Onsite support, installation and infrastructure configuration, planning and design for Microsoft Windows/VMware server.
- Assist Project Manager in project plans, design and implementation solutions.
- Act as project lead for small scale projects.
- Provide Day-to-day support, maintenance, implementation and setup for server/storage, mainly Windows/VMware based servers.
- Provide technical consultation and recommendations to customer.
- Assist Unix team in 1st level hardware support.
- Level 2+ support and assist level 1 and level 2 engineers in determination of unknown Microsoft OS, AD, fileserver, DNS, Backup and VMware related problems.
- Maintain contact with customer’s operations staff and ensure actual potential problem areas are identified and agreed and action plans produced and implemented in order to avoid adverse customer reactions.
- Maintain a productive and harmonious relationship with the customer and internally in order to enhance company's image.
- Maintain contact with customers operations staff and ensure actual or potential problem areas are identified to the manager.
- Assist with incident report and maintaining project documentation/configuration.
- To provide assistance and support to level 1 and level 2 engineers in the closure of difficult system or equipment breakdown calls.
- To advise and guide customers on general environment condition, site preparation and ensure that requirements are adhered to by customers.
- To observe and abide by company ISO9001 quality procedures and processes in delivery, services and support to customers.
- At times, to conduct internal training/ briefing for junior engineers on relevant acquired skills and knowledge.
Qualifications
Requirement
- Education: Tertiary or professional qualification, (preferably major in computer science, information technology or equivalent).
- Experience: Over 5 years of below related experience,
>> Good troubleshooting skill in Microsoft Windows server OS and Exchange.
>> Ability to do level 2+ system support for Windows/VMware server.
>> Good working experience in WINS, DNS, DHCP, NFS, LDAP and security management.
>> Good working experience in Windows server capacity planning, utilization review and performance monitoring.
>> Experience in designing, supporting and maintaining Microsoft Active Directory and MS Exchange.
>> Experience with Microsoft AD, MS Exchange migration and Microsoft Office 365.
>> Good experience in backup solutions, e.g. BackupExec, VEEAM
- Certificate: MCSE/MCITP or equivalent MS certification (Not a must)
- Others:
>> Self-starters, able to work independently, display initiative, keen to take responsibility and learn quickly on the job.
>> Adaptable and flexible to changing environment and needs.
>> Able to work under pressure and manage conflicting priorities and deadlines.
>> Professional, organized, self-motivated and results oriented.
>> Able to demonstrate strong analytical skills with experience of complex problem solving.
>> Strong in interpersonal and communication skills.
>> Excellent team players with strong customer focus.
>> Able to travelEnglish Level
-
Other Language
English
Additional Information
Benefit
>> ANNUAL LEAVE
Less than 2 years - 14 days
2 – 5 years - 16 days
More than 5 years - 20 days
>> FLEXI BENEFITS
Annual maximum benefit for the full-time permanent employee and his/her member of immediate family is as follows and subject to the respective conditions: -
(a) Employees with family (spouse and including unmarried & unemployed children up to 24 years old) – RM3,300.00
(b) Employee (Single) – RM2,050.00
Below are the items covered under the benefits:
a) General Practitioner
b) Outpatient Specialist
c) Dental
d) Health Screening
e) Fertility Treatment
f) Alternative Treatment
g) Pre and Post Maternity
h) Fitness Membership / Classes
i) Optical
j) Self-Development Courses
k) Children’s Education (School & Tuition Fees)
>> INSURANCE COVERAGE
>> Sales Commission scheme is 60:40 pay mix; 60% of base salary and 40% of variable pay.Working Hour
0900 ~ 1800
Holiday
-
Job Function