[Japanese Speaker] Technical Support Agent - L1 (Gaming Hardware)ID:52735

5,500 MYR ~ 10,500 MYRKL SentralOver 3 months ago

Overview

  • Salary

    5,500 MYR ~ 10,500 MYR

  • Industry

    Call Center

  • Job Description

    Technical Support Agent L1s are equipped with broad and basic understanding of product’s functions and features. They act as the first line of customer support by addressing customer inquiries and concerns about products as well as offering basic to intermediate troubleshooting guidance.

    • Provide and process information in response to inquiries, concerns, and requests about products, warranty support, services.
    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services.
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
    • Diagnose and resolve technical hardware and software issues.
    • Research required information using available resources
    • Follow standard processes and procedures
    • Identify and escalate priority issues per Client specifications.
    • Redirect and document problems to appropriate resource (Escalation)
    • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
    • Stay current with system information, changes, and updates
    • Prioritize Mobile, Software and Peripheral cases but would still handle Systems and Networking cases. Establish and maintain good relationships with customers

Qualifications

  • Requirement

    - Language: Japanese N1, N2 Level
    - Education Background: Diploma / Degree in any field
    - Skill & Experience:
    • Good understanding of computer internal components and how they interact
    • PC Proficiency and PC hardware troubleshooting / Problem Solving
    • Basic/Working knowledge of relevant software computer applications and equipment
    • Basic knowledge of PC hardware and peripheral Ecosystem
    • Familiar with Microsoft Office applications
    • Working knowledge of relevant software computer applications, drivers, and equipment
    • Basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
    • Familiar with troubleshooting keyboards, mouse, and headsets
    - Others:
    • Multi-tasking capabilities
    • Ability to speak and write clearly and accurately
    • Demonstrated proficiency in typing and grammar
    • Willingness to co-operate with others

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    ===== Salary =====
    Diploma - RM 5,500 ~ 9,300
    Degree - RM 6,300 ~ 10,500
    PRP (KPI Incentive) = RM 500

    ===== General Benefits =====
    - Annual Leave entitlement: 15 Days – FTE (Full Time Employment – Base in Malaysia)
    - Medical Leave: 14 Days FTE (Full Time Employment – Based in Malaysia)
    - Annual Leave & Medical Leave Entitlement: 1 day per month prorated – TRE (Temporary Remote Employment)
    - Outpatient RM 150 / visit
    - Hospitalization RM 10K & RM 100 (per bed)

  • Working Hour

    0900 ~ 1800

  • Holiday

    -

  • Job Function