Head of LTL Business ID:52039
8,500 MYR ~ 15,000 MYRBukit MertajamOver 3 months agoOverview
Salary
8,500 MYR ~ 15,000 MYR
Industry
Logistic
Job Description
Responsibilities and Duties
1. Monitor and take action to improve service performance
• Set and monitor service level KPIs, including lead time and damage-in-transit performance.
• Constantly identify issues and work with team to improve service levels.
2. Drive systemization of LTL processes
• Review LTL SOPs across all countries and implement common SOPs across network.
• Work with LTL team members and customers to define SOW for each project.
• Ensure timely and accurate input of LTL bookings into our transport management system (“OTS System”).
• Use OTS data to generate timely and accurate billing.
3. Exception management
• Resolve scheduling (e.g., truck delays) and operational (e.g., customs clearance issues, DIT) problems, including alerting customers with recovery plan.
• Support Sales CS and Operations CS with answers when queries from customers arise.
4. Network optimization
• Define key network optimization KPIs and work with Sales team to improve optimization.
o Optimize container/voyage level profitability, e.g., pricing differentiation, customer prioritization, loading efficiency, etc.
o Optimize network level profitability, e.g., identifying underutilized segments and increase utilization on these segments, increase northbound traffic, etc.
5. Reporting
• Work with Business Process Improvement and Business Planning teams to define LTL P&L and auto generate using system data.
• Design LTL report including (i) service level KPIs (e.g., lead time performance, damage in transit), (ii) network optimization KPIs (e.g., loading efficiency) and (iii) overall P&L, at monthly management meeting.
Qualifications
Requirement
- Education Background : At least professional certificate, Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree in related field.
- Experience : Min 5 years of LTL service experiences in cross border trucking.
- Required Skills:
1. Analytical, logical and firm in decision making
2. Excel (Pivot Table,, VloookUp)English Level
-
Other Language
Mandarin, English
Additional Information
Benefit
-
Working Hour
8.30am ~ 5.30pm
Holiday
- Sat and Sunday
Job Function