Head of LTL Business ID:52039

8,500 MYR ~ 15,000 MYRBukit MertajamOver 3 months ago

Overview

  • Salary

    8,500 MYR ~ 15,000 MYR

  • Industry

    Logistic

  • Job Description

    Responsibilities and Duties

    1. Monitor and take action to improve service performance
    • Set and monitor service level KPIs, including lead time and damage-in-transit performance.
    • Constantly identify issues and work with team to improve service levels.

    2. Drive systemization of LTL processes
    • Review LTL SOPs across all countries and implement common SOPs across network.
    • Work with LTL team members and customers to define SOW for each project.
    • Ensure timely and accurate input of LTL bookings into our transport management system (“OTS System”).
    • Use OTS data to generate timely and accurate billing.

    3. Exception management
    • Resolve scheduling (e.g., truck delays) and operational (e.g., customs clearance issues, DIT) problems, including alerting customers with recovery plan.
    • Support Sales CS and Operations CS with answers when queries from customers arise.

    4. Network optimization
    • Define key network optimization KPIs and work with Sales team to improve optimization.
    o Optimize container/voyage level profitability, e.g., pricing differentiation, customer prioritization, loading efficiency, etc.
    o Optimize network level profitability, e.g., identifying underutilized segments and increase utilization on these segments, increase northbound traffic, etc.

    5. Reporting
    • Work with Business Process Improvement and Business Planning teams to define LTL P&L and auto generate using system data.
    • Design LTL report including (i) service level KPIs (e.g., lead time performance, damage in transit), (ii) network optimization KPIs (e.g., loading efficiency) and (iii) overall P&L, at monthly management meeting.

Qualifications

  • Requirement

    - Education Background : At least professional certificate, Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree in related field.
    - Experience : Min 5 years of LTL service experiences in cross border trucking.
    - Required Skills:
    1. Analytical, logical and firm in decision making
    2. Excel (Pivot Table,, VloookUp)

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information