[Japanese Speaker] Senior Customer Service Representative (IT Project)ID:51823

11,000 MYR ~ 11,300 MYRBukit Bintang/KLCCOver 3 months ago

Overview

  • Salary

    11,000 MYR ~ 11,300 MYR

  • Industry

    Call Center

  • Job Description

    <Main Role>
    Perform higher level of support and concierge type liaison to an assigned customer portfolio which may include the work on escalations or assignments that are more difficult based on the nature or work needed to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consultancy and support. Excellent relationship management skills are needed to ensure customer retention and support needed to fulfill customer needs.

    - Perform support and concierge type liaison to an assigned customer portfolio.
    - Provide assistance to facilitate the growth of the portfolio through its digital lifecycle.
    - Duties include customer service, linking customers and internal resources, engagement, consultancy and support.
    - Communicate with customer 70% in Email, 20% in Call; 10% internal communication (internal IT Engineer).

Qualifications

  • Requirement

    - Education Background : High School / Diploma / Degree in any field.
    - Language: Must have strong verbal and written language skill in both English & Japanese (C1/C2 level).
    - Experience :
    > Preferably someone with at least 2 years BPO/Call center experience.
    > Someone with experience in sales & marketing can be considered.
    - Skill:
    > Strong project management and coordination skills.
    > Has knowledge in MS software/tools – Eg: MS Outlook, Excel, Word, PowerPoint.
    - Other: Able to work on rotational shift.

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    Basic Salary = RM 5,000
    Language Allowance = RM 5,500
    Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 800 (subject to individual and company performance)

    --> TOTAL SALARY (MAX) = RM 11,800

    <Other Benefits>
    • Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets
    • AL– 15 days per year (Pro-rated for new hire)
    • MC – 15 days per year
    • Birthday leave – 1 day (To utilize during birthday month only)
    • Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
    • 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
    • 1-way flight ticket from home country to Malaysia (Purchase by Company)
    • PCR and Quarantine cost reimbursement (Pay and claim basis by Employee)
    • 7 days 6 nights temporary accommodation in Malaysia (Book by Company)

  • Working Hour

    0800※Shift ~ 2000※Shift

  • Holiday

    Monday to Sunday
    - 5 working days/week
    - Rotation on weekend (one in a month or 2 months)
    ** Only 2 ~ 3 members necessary every weekend (total members = 50)

    - Project running time: 4 AM to 8 PM
    - For Japan market, usually shift rotating between 8AM to 8PM
    - 3 shifts (9 hours/day)
    (1) 0800 ~ 1700
    (2) 0900 ~ 1800
    (3) 1100 ~ 2000

  • Job Function

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