Travel & Expenses Helpdesk Analyst (Japanese Speaker)ID:51724
4,000 MYR ~ 5,500 MYRUSJ/Subang JayaOver 3 months agoOverview
Salary
4,000 MYR ~ 5,500 MYR
Industry
Manufacturing(Pharmaceutical/Medical Equipment)
Job Description
Purpose:
Responsible for providing customer service support to Pharma & DIA affiliates in relation to the Travel & Expense Application (Concur)
Key activities and deliverables
- Provide first level support attending to all inquiries from DIA Japan end users related to Travel & Expense Application (Concur)
- Assist end users with the navigation, functionalities and processes related T&E
- Ensure all queries received are correctly captured and updated in ticketing tool
- Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
- Properly educate end-users on the overall expense report process – using the tool and T&E policy.
- Properly escalate all inquiries to second level where required
- Proactive learning on Concur product knowledge.
- Ensure best practices are shared across teams.
- Ensure all business activities comply with relevant department and company SOPs, local laws and are of high ethical standards.
Qualifications
Requirement
- Education: Bachelor's degree in Accounting or Finance preferred.
- Experience :
> 1-3 years experiences in IT Technical + Customer Service (Support China Region), Fresh graduate are welcomed
> Provide 1st level technical & customer support for services for our internal employees for travel & expenses related enquiries
> Support and handles incidents & requests with few channels like 60% phone, 5% chat, 30% email and 5 % self-service portal request.
> Mainly guide customers on self-service portal, provide good customer experiences, not limit to IT troubleshooting
- Skills:
> Excellent written and verbal communication skills.
> Strong Customer Service skills. Working on a Call Centers and/or support T&E processes a plus. of financial documents. T&E a plus.
> Good understanding of Travel & Expense process (e.g. Concur), systems and best practices a plus.
> Strong excel, analytical and presentation tools.
> Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
> Proven track record of working with cross-functional teams (as they will be dealing with so many different affiliates, business partners, cultures, etc.).
> Possess excellent attention to detail; excellent analytical, research, and reconciliation skills
> Collaborative and team oriented
> Proficiency in Japanese is a mustEnglish Level
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Other Language
English, Japanese
Additional Information
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