Travel & Expenses Helpdesk Analyst (Japanese Speaker)ID:51724

4,000 MYR ~ 5,500 MYRUSJ/Subang JayaOver 3 months ago

Overview

  • Salary

    4,000 MYR ~ 5,500 MYR

  • Industry

    Manufacturing(Pharmaceutical/Medical Equipment)

  • Job Description

    Purpose:
    Responsible for providing customer service support to Pharma & DIA affiliates in relation to the Travel & Expense Application (Concur)

    Key activities and deliverables
    - Provide first level support attending to all inquiries from DIA Japan end users related to Travel & Expense Application (Concur)
    - Assist end users with the navigation, functionalities and processes related T&E
    - Ensure all queries received are correctly captured and updated in ticketing tool
    - Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
    - Properly educate end-users on the overall expense report process – using the tool and T&E policy.
    - Properly escalate all inquiries to second level where required
    - Proactive learning on Concur product knowledge.
    - Ensure best practices are shared across teams.
    - Ensure all business activities comply with relevant department and company SOPs, local laws and are of high ethical standards.

Qualifications

  • Requirement

    - Education: Bachelor's degree in Accounting or Finance preferred. 
    - Experience :
    > 1-3 years experiences in IT Technical + Customer Service (Support China Region), Fresh graduate are welcomed
    > Provide 1st level technical & customer support for services for our internal employees for travel & expenses related enquiries
    > Support and handles incidents & requests with few channels like 60% phone, 5% chat, 30% email and 5 % self-service portal request.
    > Mainly guide customers on self-service portal, provide good customer experiences, not limit to IT troubleshooting

    - Skills:
    > Excellent written and verbal communication skills.
    > Strong Customer Service skills. Working on a Call Centers and/or support T&E processes a plus. of financial documents. T&E a plus.
    > Good understanding of Travel & Expense process (e.g. Concur), systems and best practices a plus.
    > Strong excel, analytical and presentation tools.
    > Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
    > Proven track record of working with cross-functional teams (as they will be dealing with so many different affiliates, business partners, cultures, etc.).
    > Possess excellent attention to detail; excellent analytical, research, and reconciliation skills
    > Collaborative and team oriented
    > Proficiency in Japanese is a must

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information