Travel & Expenses Helpdesk Analyst (Mandarin Speaker)ID:51723
3,500 MYR ~ 4,000 MYRUSJ/Subang JayaOver 3 months agoOverview
Salary
3,500 MYR ~ 4,000 MYR
Industry
Manufacturing(Pharmaceutical/Medical Equipment)
Job Description
Purpose:
Responsible for providing customer service support to Pharma & DIA affiliates in relation to the Travel & Expense Application (Concur)
Key activities and deliverables
- Provide first level support attending to all inquiries from Pharma & DIA end users related to Travel & Expense Application (Concur)
- Ensure all queries received are correctly captured and updated in ticketing tool
- Maintain T&E related employee master data (HR, Bank, Credit Card, others)
- End to end processing of T&E report from preparing accounting data for posting into SAP, followed by payment and reconciliation
- Provide ad hoc reporting and prepare T&E accrual
- Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
- Building and maintaining all documentation related to our business systems and processes to ensure it is up to date
- Ensure all activities carried out are in compliance to Company policies and procedures, and are of high ethical standards
- Other tasks that may be assigned from time to time
Qualifications
Requirement
- Education: Bachelor's degree in Accounting or Finance preferred.
- Experience :
> 1-3 years experiences in IT Technical + Customer Service (Support China Region), Fresh graduate are welcomed
> Provide 1st level technical & customer support for services for our internal employees for travel & expenses related enquiries
> Support and handles incidents & requests with few channels like 60% phone, 5% chat, 30% email and 5 % self-service portal request.
> Mainly guide customers on self-service portal, provide good customer experiences, not limit to IT troubleshooting
- Skills:
> Strong understanding of Travel & Expense technology (e.g Concur, TRAM) and reporting tool
> Strong excel, analytical and problem solving skills
> Good understanding and knowledge in ERP system and Ms Office tools. SAP is an added advantage
> Possess good attention to detail; excellent analytical and reconciliation skills
> Collaborative and team oriented ; ability to work with cross functional team with different cultures
> Demonstrated good communication skills with a focus on customer serviceEnglish Level
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Other Language
Mandarin, English
Additional Information
Benefit
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