Post-Sales Engineer (C&I Large Printer)ID:51708
5,720 MYR ~ 6,220 MYRUSJ/Subang JayaOver 3 months agoOverview
Salary
5,720 MYR ~ 6,220 MYR
Industry
Manufacturing(Machinery)
Job Description
Job Summary
• Assume the role of Product technical PIC for Epson Commercial and Industrial products (LFP).
• Responsible to develop the technical support capability of Epson service network
Key Accountabilities
• Achieve service deliverable and customer satisfaction targets for managed products.
• Ensure service partners technical support readiness prior product launch
• Analyse and report product and service partner performance metrics.
• Ensure timely resolution of escalations from customers or ASPs, which may include providing direct on-site support and/or further escalation to regional office.
• Conduct periodical performance review and product update meetings with ASP as PDCA for continuous improvement to service.
Qualifications
Requirement
- Education Background: Degree / Diploma in related field, such mechanical, electrical or electronics engineering.
- Experience:
> Over 3 years of direct technical support & repair on inkjet commercial and industrial products.
> Communication with suppliers, partners, and customers.
> Data collection and analysis to solve problems and improve support
- Skill: Possess software and network support capability, especially in relation to LFP (e.g., Colour management software)
- Others:
> Excellent English verbal and written communication
> Good reporting and presentation capability, especially on technical matters.
> Good technical troubleshooting and analytical capability
> Organized with process-oriented mindsetEnglish Level
-
Other Language
English
Additional Information
Benefit
Total Salary = RM 5,720 ~ 6,220
- Car Allowance = 600
- HP Allowance = RM 120
- Business mileage claimable > 20 km travelling
- Outstation allowance : RM 50 / day
- EPF, SOCSO normal contribution rate.
- Annual leave: Min 14 days, depend on the Job Grade
Average about 3 months bonus (Based on performance)
Entitled to Year End BonusWorking Hour
0900 ~ 1800
Holiday
-
Job Function