Post-Sales Engineer (C&I Large Printer)ID:51708

5,720 MYR ~ 6,220 MYRUSJ/Subang JayaOver 3 months ago

Overview

  • Salary

    5,720 MYR ~ 6,220 MYR

  • Industry

    Manufacturing(Machinery)

  • Job Description

    Job Summary
    • Assume the role of Product technical PIC for Epson Commercial and Industrial products (LFP).
    • Responsible to develop the technical support capability of Epson service network

    Key Accountabilities
    • Achieve service deliverable and customer satisfaction targets for managed products.
    • Ensure service partners technical support readiness prior product launch
    • Analyse and report product and service partner performance metrics.
    • Ensure timely resolution of escalations from customers or ASPs, which may include providing direct on-site support and/or further escalation to regional office.
    • Conduct periodical performance review and product update meetings with ASP as PDCA for continuous improvement to service.

Qualifications

  • Requirement

    - Education Background: Degree / Diploma in related field, such mechanical, electrical or electronics engineering.
    - Experience:
    > Over 3 years of direct technical support & repair on inkjet commercial and industrial products.
    > Communication with suppliers, partners, and customers.
    > Data collection and analysis to solve problems and improve support
    - Skill: Possess software and network support capability, especially in relation to LFP (e.g., Colour management software)
    - Others:
    > Excellent English verbal and written communication
    > Good reporting and presentation capability, especially on technical matters.
    > Good technical troubleshooting and analytical capability
    > Organized with process-oriented mindset

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    Total Salary = RM 5,720 ~ 6,220

    - Car Allowance = 600
    - HP Allowance = RM 120
    - Business mileage claimable > 20 km travelling
    - Outstation allowance : RM 50 / day
    - EPF, SOCSO normal contribution rate.
    - Annual leave: Min 14 days, depend on the Job Grade

    Average about 3 months bonus (Based on performance)
    Entitled to Year End Bonus

  • Working Hour

    0900 ~ 1800

  • Holiday

    -

  • Job Function