Overview

• Salary

  8,000 MYR ~ 10,000 MYR

• Industry

  Call Center

• Job Description

  • Cooperate with/Report to Supervisor in Japan
  • Manage and support members
  • Conduct training for members and lead the team
  • Second line service desk support on Microsoft 365 and other technical inquires
  • Escalate to Microsoft and/or installation vendor to investigate the problem
  • Perform maintenance and improvement on Microsoft 365
  • Manage license, account, authority and inventory of accounts
  • Perform version control and verification when upgrading the Microsoft 365
  • Maintain the internal portal site by creating and updating the site with Sharepoint
  • System monitoring and troubleshooting on Microsoft 365
  • Respond to security issues related to email, such as when receiving targeted attack emails
  • KPI setting, analysis and report the results
  • Collect and disclose information from Microsoft, such as new functions and specification changes
  • Maintenance and update of user manuals, FAQs and chatbots
  • Conduct training for new users
  • Requirement analysis and preparation of infrastructure design document.
  • Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
  • Perform studies and benchmark new hardware/software and peripheral devices.
  • Learn and understand customer’s IT Infrastructure and security process
  • The target users are about 5,000 people in Japan and overseas
  • If the problem cannot be solved, escalate to Microsoft or installation vendor or IT department
  • Monitor network and server condition
  • Optimal network configuration design & documentation
  • Documentation on the installation and security guideline.
  • Record all problems and their solutions in the Production Log File and ensure problems follow-up