Junior IT executive (Citrix experienced)ID:50611

3,000 MYR ~ 5,000 MYRBukit Bintang/KLCCOver 3 months ago

Overview

  • Salary

    3,000 MYR ~ 5,000 MYR

  • Industry

    IT/Telecommunications

  • Job Description

    [Responsibility]
    -Receive phone calls / emails from the customer on maintenance, and respond them as the first tier of maintenance team.
    -Trouble shoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC.
    -Manage trouble ticket and keep track the progress. Update all stakeholders including the customer on trouble shooting.
    -Set up PCs / network devices based on manual.
    -Sometimes go out for client's office for on-site inspection

Qualifications

  • Requirement

    <Must>
    - Bachelor degree of Electronic System Engineering, or equivalent
    (To keep the company license, Bachelor degree is the must)
    - 3 years work experience in IT field. (*Preferably work experience as a service engineer or hands on experience the maintenance at client's place. CDD with IT help desk experience also can try.)
    - Possess IT related certification such as CCNA or MCSA, or equivalent experience.
    - Excellent oral and written communication skills in English
    - Ability to handle PC / Network / Server trouble shooting, basic IT related issues.

  • English Level

    -

  • Other Language

    English

Additional Information

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