Call Center team leader ID:50008
3,350 MYR ~ 4,500 MYRKL SentralOver 3 months agoOverview
Salary
3,350 MYR ~ 4,500 MYR
Industry
Call Center
Job Description
• Overseeing customer service team to ensure all KPIs are met
• Ensure the team adheres to the SOPs and to deliver high quality services to our clients
• Monitor the Service level Agreement (SLA) as agreed by our Client, and to report any issues that arise on the floor effectively and efficiently
• Continuously monitor agents’ performances, and to provide consistent and regular feedback to them
• Responsible to generate hourly report, and to take action appropriately to maintain SLA
• Always ready and proactive in suggesting any improvement plans to the management
• To monitor agents attendance and to ensure the team strictly adheres to call centre guidelines
Qualifications
Requirement
※ At least 2 Years of working experience in call centre or BPO environment as a leader or sub-leader or assistant leader.
• Candidate must possess at least Professional Certificate, Diploma/ Advanced/Higher/ Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in any field.
• Candidates with supervisory skills or experience in team leader are encourage to apply
• Must have proficiency in Microsoft products, especially Excel and Powerpoint
• Excellent communication in English and Bahasa Malaysia and Mandarin – written and verbal
• Required Skill(s): leadership, call centre management, time management, excel, reporting skills
• Preference will be given to those who can commence work on short notice. Must be ready 24/7 shifting operationEnglish Level
-
Other Language
English
Additional Information
Benefit
Any Allowance
>> Shift allowance: RM12.50/day.
-Medical benefit:
monthly cap of RM80 per month
-AL
less than 2 years:12
2- 5 years:14
5-and above:18
-MC
less than 2 years:14
2- 5 years:18
5-and above:22
-EPF, SOCSO, EISWorking Hour
08:00am ~ 10:00pm
Holiday
5 working days with 2 off days. Off day is going to be any 2 days of week.
Job Function