【チームリーダー】外資急成長中IT企業でのITヘルプデスク(未経験可)ID:49992
10,000 MYR ~ 13,000 MYRBukit Bintang/KLCCOver 3 months agoOverview
Salary
10,000 MYR ~ 13,000 MYR
Industry
Call Center
Job Description
<企業情報>
当社は、セールス、サービス、カスタマーサポート、HR, トレーニング、事務・管理業務などに特化したBPO事業を行っているグローバル企業です。
抱えるクライアントの多くが世界的にも有名なサービスやプロダクトを持っている企業様です。拡大・増員の為募集しております・
当該ポジションでは、当社が請負うプロジェクトにおけるITヘルプデスクのリーダーとして、10名から15名のメンバーの管理、育成をしていただきます。
まだまだ拡大中ですので、ぜひぜひご応募をお待ちしております。
<業務内容>
検索エンジン、オンライン広告、クラウドコンピューティング、ソフトウェア、ハードウェア関連の事業を展開し、インターネット関連のサービス、製品に特化したアメリカの超有名大企業で、テクニカルヘルプデスクのリーダーを募集します!
法人のお客様からのIT関連のプロダクトやサービスのお問い合わせ対応チームをまとめてもらいます。
下記業務をメンバーが円滑に対応出来ているかの管理
お客様からの電話対応、Eメール、チャットでのサポート
ソフトウェアやアプリケーション等の問題に対してのトラブルシューティング
サポート製品とブランドに関連する製品の手順や専門知識を維持
スーパーバイザーまたは指定された顧客担当者/グループとの間での問題をエスカレーション
また、オペレーションマネージャーへの報告、MTGを通して業務、組織の改善をしていく。
★魅力★
・自由な雰囲気
・外資スタートアップメンバー
・ITの知識が身につく!
Qualifications
Requirement
<応募必須条件>
-英語力:日常会話
-VISAの取得条件を満たす方
-コールセンター、カスタマーサポートでのリーダー経験2~3年経験English Level
-
Other Language
English, Japanese
Additional Information
Benefit
給与:RM10,000~RM13,000
※月~日の8:00~20:00までの間での週5日シフト勤務。
-メディカルカードの支給(医療費会社負担)
-マレーシアまでの片道航空券代、その他移動に伴う諸費用は企業が直接支給予定
-隔離費用会社負担 ※上限ありWorking Hour
8時 ~ 20時
Holiday
週5日シフト勤務。
Job Function
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Job Description
<業務内容>担当するサービスのヘルプデスクとして、日本人のお客様からの問い合わせに回答いただきます。【 主な仕事内容 】- 入会方法、退会方法に関する質問への回答- ストリーミングデバイスのトラブルシューティング、キャンペーンに関する質問回答など(事前に詳細のマニュアルが共有されます) お客様の問い合わせには、チャットもしくは電話を使って、日本語で対応いただきます。★魅力★・無料の食事/ドリンク毎日提供!・国際色豊かで英語を伸ばせる環境・キャリアパスが豊富(未経験で入社後、社内異動、リーダーへの昇格実績があります!)・引越し手当があります、マレーシア航空券会社負担・おしゃれできれいなオフィス!
Benefit
■基本月給:RM8,000-8,800 ※経験や能力に応じる
■勤務時間:土日含む週5日勤務のシフト制
~8時から20時までの間の8時間 / 1時間休憩 例:8時から17時 or 11時から20時
■インセンティブ:最大RM889 ※KPI実績応じて変動
■勤務地:Sunway Visio【クアラルンプール】
■試用期間:6か月
■有給休暇:14日/年(試用期間から適用可 / 1年目は在籍日数によって変動支給)
■病欠休暇:14日/年
■マレーシアへの片道航空券代は会社負担 (国外からの入国時) ※上限有
■引越し手当(マレーシア国外からの場合、月額500RMを3か月に分けて支給)
■就労ビザ:会社負担にて申請・取得サポート有り
■帯同ビザ:取得のための手続きサポート ※費用は実費Chief Information Officer (Stockbroking)ID:54872
25,000 MYR ~ 30,000 MYRBukit Bintang/KLCCJob Function
Security Engineer, Software Engineer, Software Developer, Pre-sales, Programmer, Hardware Engineer, IT Executive, Systems Analyst/Consultant, Project Manager, Application Development Engineer(Open Source), Application Development Engineer(Web/Mobile), Application Development Engineer(Enterprise), Application Development Engineer(Embedded Systems), Database Architect/Design Engineer, Server Architect/Design Engineer, Network Engineer (Design), Network Engineer (Operation/Maintenance), Internal Information Systems/EDP/MIS, Support/Maintenance/Operation/Training, Research & Development, Other(IT/Internet/Telecommunications) Engineer
Job Description
<Job purpose>The incumbent will work directly with Chief Executive Officer, leading the IT financial planning, forecasting, strategising IT roadmap, managing and monitoring projects implementation within budget and timeline in-line with business growth.The Chief Information Officer (CIO) is also to provide recommendations on the organization’s IT strategy, actively involved in communicating with top management on current Technology tread. The CIO is to ensure that IT processes are comply to statutory requirements and cost control in IT spending.<Duties and responsibilities>1. Setting objectives and strategies for the IT department and providing guidance to IT staff and internal organization.2. Selecting and implementing suitable innovative technology to streamline all operations and optimize efficiency to gain a competitive advantage.3. Designing and customizing technological systems and platforms to improve both operations and customer experiences.4. Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.5. Analyze costs, value and risks of Information Technology to advise Top Management and suggest actions.6. Plan and implement enhancement to systems by providing accurate information on business needs and priorities.7. Provide layman advices and interpretation on technical jargons to non-technical audiences.8. Establish relationships with stakeholders to develop trust and ensure reliability, timely and accuracy of information.9. Interprets and deliver information on regulatory and industry wide rules, regulations and standards.10. Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
Benefit
◆ Salary = RM 25,000 ~ RM 30,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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Job Description
<Job purpose>The incumbent will work directly with Chief Executive Officer, leading the IT financial planning, forecasting, strategising IT roadmap, managing and monitoring projects implementation within budget and timeline in-line with business growth.The Chief Information Officer (CIO) is also to provide recommendations on the organization’s IT strategy, actively involved in communicating with top management on current Technology tread. The CIO is to ensure that IT processes are comply to statutory requirements and cost control in IT spending.<Duties and responsibilities>1. Setting objectives and strategies for the IT department and providing guidance to IT staff and internal organization.2. Selecting and implementing suitable innovative technology to streamline all operations and optimize efficiency to gain a competitive advantage.3. Designing and customizing technological systems and platforms to improve both operations and customer experiences.4. Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.5. Analyze costs, value and risks of Information Technology to advise Top Management and suggest actions.6. Plan and implement enhancement to systems by providing accurate information on business needs and priorities.7. Provide layman advices and interpretation on technical jargons to non-technical audiences.8. Establish relationships with stakeholders to develop trust and ensure reliability, timely and accuracy of information.9. Interprets and deliver information on regulatory and industry wide rules, regulations and standards.10. Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
Benefit
◆ Salary = RM 16,000 ~ RM 18,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)