UnknownID:49973

8,000 MYR ~ 10,000 MYRBatu MaungOver 3 months ago

Overview

  • Salary

    8,000 MYR ~ 10,000 MYR

  • Industry

    Manufacturing(Electronics/Semiconductors), Other

  • Job Description

    1. Assist customers in solving engineering/scientific challenges by solving technical issues
    - Probe, replicate and troubleshoot customers’ technical issues
    - Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in
    customer satisfaction survey)
    2. Provide effortless technical support via digital channel
    - Captures and documents knowledge to enable self-service resolution. Adopt and apply latest Knowledge-Centered Service (KCS) methodology on every customer engagement.
    - Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support
    3. Accelerate customers’ business by fostering team proficiency of NI products within customer organization
    - Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise.
    -Educates customers through technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
    4. Advocates for the customer experience within the company
    - Identify quality, feature, or user experience gaps and feedback to relevant functions on every customer engagement
    - Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.
    - Continuously lead peers as NI products, platform and systems, by acquiring in-depth technical expertise
    - Serves Sales, Support and Services organization as the point of escalation for technical issues related to NI products

Qualifications

  • Requirement

    -

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information