UnknownID:49973
8,000 MYR ~ 10,000 MYRBatu MaungOver 3 months agoOverview
Salary
8,000 MYR ~ 10,000 MYR
Industry
Manufacturing(Electronics/Semiconductors), Other
Job Description
1. Assist customers in solving engineering/scientific challenges by solving technical issues
- Probe, replicate and troubleshoot customers’ technical issues
- Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in
customer satisfaction survey)
2. Provide effortless technical support via digital channel
- Captures and documents knowledge to enable self-service resolution. Adopt and apply latest Knowledge-Centered Service (KCS) methodology on every customer engagement.
- Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support
3. Accelerate customers’ business by fostering team proficiency of NI products within customer organization
- Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise.
-Educates customers through technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
4. Advocates for the customer experience within the company
- Identify quality, feature, or user experience gaps and feedback to relevant functions on every customer engagement
- Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.
- Continuously lead peers as NI products, platform and systems, by acquiring in-depth technical expertise
- Serves Sales, Support and Services organization as the point of escalation for technical issues related to NI products
Qualifications
Requirement
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English Level
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Other Language
English, Japanese
Additional Information
Benefit
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Working Hour
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Holiday
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