Call Centre Quality Assurance 【MY market】ID:49944

3,350 MYR ~ 4,500 MYRKL SentralOver 3 months ago

Overview

  • Salary

    3,350 MYR ~ 4,500 MYR

  • Industry

    Call Center

  • Job Description

    • Will be the Subject Matter Expert (SME) for the dedicated project assigned
    • Responsible in managing all types of monitoring, data accuracy, SOP and Process Compliance for the customer service team
    • Main point of contract between organization and client for all Quality Assurance related matters
    • Responsible to provide improvement plan for the said project
    • Conducting Quality Assurance collaboration session with Supervisor
    • Attending and conducting calibration session with client and assigned supervisor on a weekly and monthly basis
    • Generate report on quality assurance result
    • Conduct coaching sessions to improve agents performance

Qualifications

  • Requirement

    - Education Background : Diploma, Bachelor’s Degree or higher, in any fields
    - Experience(must) : at least 1 years for BPO / Quality Analys experience for call center

    - Require Skill :
    ・QA and analyze,make report and feedback
    ・Must have proficiency in Microsoft products, especially Excel and PowerPoint.
    ・Must Ability to converse and write in Mandarin (simplified and traditional) is compulsory as project is focusing on Taiwan and Hong Kong Market as well.
    ・With basic technical, software and hardware background will be any added advantage.

    - Certificate : Preferred candidate with Six Sigma/COPC certification

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    <Leaves>
    Annual Leave: 12 days for the first 2 years of service
    Medical Leave: 14 days for the first 2 years
    Hospitalization Leave: 60 days inclusive of the sick leave Compassionate Leave: 3 days
    Marriage Leave: 5 days

  • Working Hour

    08:30am ~ 05:30pm

  • Holiday

    -

  • Job Function

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