Overview

• Salary

  5,000 MYR ~ 7,500 MYR

• Industry

  Publishing/Printing/Advertising/Broadcasting

• Job Description

  - The team has different job functions as Customer Service and Technical Support. The team is spanned across different regions in Asia Pacific, i.e., Japan, Korea, China, Taiwan, Singapore, and India and support customers primarily in their local languages and in English. Each team collaborates with each other to support customers and embraces and focuses on customer delight.
  
  - The PSR provides technical support of company Intellectual Property & Science products to our present and potential customers. This involves staffing the PSR as assigned and answering customer questions.
  - He/She fully documents each case, following established PSR processes within the service level agreement.
  - To meet this goal, in-depth knowledge of web product delivery, architecture, software and middleware, computers, network operating systems, network architecture/infrastructure is important. In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the patent/literature scholarly process and the drug development process would be helpful.
  - He/She facilitates an effective and efficient workflow through working closely with the Manager.
  - This position provides customers’ input to several departments, among them, Sales and Marketing, Product Development, Project Management, Production, Development & Quality Control, Electronic Product Systems, and Customer Services.
  - She/he tests new and upgraded products and discusses testing results and edits all support documentation.