Product Support Representative (PSR) (Japanese Speaker)ID:49910

3,600 MYR ~ 4,900 MYRBayan LepasOver 3 months ago

Overview

  • Salary

    3,600 MYR ~ 4,900 MYR

  • Industry

    Publishing/Printing/Advertising/Broadcasting

  • Job Description

    - The team has different job functions as Customer Service and Technical Support. The team is spanned across different regions in Europe, Middle East and Africa (EMEA) and North Americas and support customers primarily in English. Each team collaborates with each other to support our customers and embraces and focuses on customer delight.

    - The PSR provides technical support of company's Intellectual Property & Science products to present and potential customers. This involves staffing the PSR as assigned and answering customer questions.
    - He/She fully documents each case, following established PSR processes within the service level agreement.
    - To meet this goal, in-depth knowledge of web product delivery, database searching and analysis functions, file management, electronic publishing, the patent/literature scholarly process would be helpful.
    - He/She facilitates an effective and efficient workflow through working closely with the manager. This position provides customers’ input to several departments

Qualifications

  • Requirement

    - Education Background : Bachelor's degree or higher in Law, Intellectual Property, Life Sciences, Scholarly Research (librarian), Computer Sciences or equivalent experience
    - Experience :
    > Min 2-3 years of experience in providing product support directly with external clients
    - Skills:
    > Knowledge of database searching, and analysis functions, electronic publishing and literature scholarly process is an advantage
    > Excellent oral, written technical and interpersonal communication skills in Japanese, with experience in customer interaction roles
    > Excellent customer service skills with good analytical and problem-solving skills
    > Ability to interact effectively with other technical and non-technical resources
    > Knowledge on Service Level Agreements (SLAs) & KPI Metrics
    > Adaptability to work in multicultural environment, i.e., collaborating with peers across various countries
    > A tech savvy person
    > Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    - RM3600 - RM4900 (Including Allowance)

  • Working Hour

    8.30am ~ 5.30pm

  • Holiday

    -

  • Job Function