【国外からの応募OK/オフィスアワー勤務】外資急成長中IT企業でのヘルプデスク(要英語・未経験可)ID:49847
-Bukit Bintang/KLCCOver 3 months agoOverview
Salary
-
Industry
Call Center
Job Description
<企業情報>
当社は、セールス、サービス、カスタマーサポート、HR, トレーニング、事務・管理業務などに特化したBPO事業を行っているグローバル企業です。
抱えるクライアントの多くが世界的にも有名なサービスやプロダクトを持っている企業様です。
トレーニング環境も整っていますので、海外で働きたい!国際色豊かな環境でキャリアを積みたい!と思っている方、ぜひぜひご応募をお待ちしております。
当該ポジションでは、当社が請負うプロジェクトにおけるITヘルプデスクとして、顧客から問合せのあったテクニカルな問題などにメールで対応いただきます。
グローバルな環境で英語力をアップしたい、色んな国の方と仕事をしてスキルアップしたい、そんな方に最適な環境が整っています!
<業務内容>
検索エンジン、オンライン広告、クラウドコンピューティング、ソフトウェア、ハードウェア関連の事業を展開し、インターネット関連のサービス、製品に特化したアメリカの超有名企業の案件でご活躍いただけるテクニカルヘルプデスクを募集します!
法人のお客様からのサービスのインストール時にかかるお問い合わせにメールで対応をしていただきます。
ご利用いただいている法人のお客様からの問い合わせへのサポート(非音声)
ソフトウェアやアプリケーション等の問題に対してのサポート
サポート製品とブランドに関連する製品の手順や専門知識を維持
スーパーバイザーまたは指定された顧客担当者/グループとの間での問題をエスカレーション
定例ミーティングへの参加(チームは日本人以外にも別のエリア担当おりますので、社内でのコミュニケーションは英語になります)
★魅力★
・無料の食事/ドリンク毎日提供!
・ビジネスアワー勤務
・英語を伸ばせる環境
・自由な雰囲気
・おしゃれできれいなオフィス
・ITの知識が身につく!
・グローバルな環境で英語を活かせる!伸ばせる!
Qualifications
Requirement
語学力:社内でのコミュニケーションや研修などが問題ないレベルで英語(上司は現時点で日本人ではないので、外資で社内で通用するレベルの語学力が必要になります。)
経験:IT経験は不問ですが、経験がある方は歓迎です!
学歴:VISAが取得できる基準の学歴をお持ちの方
その他:PCスキルが高い方English Level
-
Other Language
English, Japanese
Additional Information
Benefit
給与:RM8,000
勤務日:月~金の8:00~17:00
その他手当:
-メディカルカードの支給(医療費会社負担)
-マレーシアまでの片道航空券代
-隔離費用会社負担 ※上限ありWorking Hour
8時 ~ 17時
Holiday
土曜、日曜
Job Function
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Job Description
<業務内容>担当するサービスのヘルプデスクとして、日本人のお客様からの問い合わせに回答いただきます。【 主な仕事内容 】- 入会方法、退会方法に関する質問への回答- ストリーミングデバイスのトラブルシューティング、キャンペーンに関する質問回答など(事前に詳細のマニュアルが共有されます) お客様の問い合わせには、チャットもしくは電話を使って、日本語で対応いただきます。★魅力★・無料の食事/ドリンク毎日提供!・国際色豊かで英語を伸ばせる環境・キャリアパスが豊富(未経験で入社後、社内異動、リーダーへの昇格実績があります!)・引越し手当があります、マレーシア航空券会社負担・おしゃれできれいなオフィス!
Benefit
■基本月給:RM8,000-8,800 ※経験や能力に応じる
■勤務時間:土日含む週5日勤務のシフト制
~8時から20時までの間の8時間 / 1時間休憩 例:8時から17時 or 11時から20時
■インセンティブ:最大RM889 ※KPI実績応じて変動
■勤務地:Sunway Visio【クアラルンプール】
■試用期間:6か月
■有給休暇:14日/年(試用期間から適用可 / 1年目は在籍日数によって変動支給)
■病欠休暇:14日/年
■マレーシアへの片道航空券代は会社負担 (国外からの入国時) ※上限有
■引越し手当(マレーシア国外からの場合、月額500RMを3か月に分けて支給)
■就労ビザ:会社負担にて申請・取得サポート有り
■帯同ビザ:取得のための手続きサポート ※費用は実費Chief Information Officer (Stockbroking)ID:54872
25,000 MYR ~ 30,000 MYRBukit Bintang/KLCCJob Function
Security Engineer, Software Engineer, Software Developer, Pre-sales, Programmer, Hardware Engineer, IT Executive, Systems Analyst/Consultant, Project Manager, Application Development Engineer(Open Source), Application Development Engineer(Web/Mobile), Application Development Engineer(Enterprise), Application Development Engineer(Embedded Systems), Database Architect/Design Engineer, Server Architect/Design Engineer, Network Engineer (Design), Network Engineer (Operation/Maintenance), Internal Information Systems/EDP/MIS, Support/Maintenance/Operation/Training, Research & Development, Other(IT/Internet/Telecommunications) Engineer
Job Description
<Job purpose>The incumbent will work directly with Chief Executive Officer, leading the IT financial planning, forecasting, strategising IT roadmap, managing and monitoring projects implementation within budget and timeline in-line with business growth.The Chief Information Officer (CIO) is also to provide recommendations on the organization’s IT strategy, actively involved in communicating with top management on current Technology tread. The CIO is to ensure that IT processes are comply to statutory requirements and cost control in IT spending.<Duties and responsibilities>1. Setting objectives and strategies for the IT department and providing guidance to IT staff and internal organization.2. Selecting and implementing suitable innovative technology to streamline all operations and optimize efficiency to gain a competitive advantage.3. Designing and customizing technological systems and platforms to improve both operations and customer experiences.4. Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.5. Analyze costs, value and risks of Information Technology to advise Top Management and suggest actions.6. Plan and implement enhancement to systems by providing accurate information on business needs and priorities.7. Provide layman advices and interpretation on technical jargons to non-technical audiences.8. Establish relationships with stakeholders to develop trust and ensure reliability, timely and accuracy of information.9. Interprets and deliver information on regulatory and industry wide rules, regulations and standards.10. Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
Benefit
◆ Salary = RM 25,000 ~ RM 30,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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Job Description
<Job purpose>The incumbent will work directly with Chief Executive Officer, leading the IT financial planning, forecasting, strategising IT roadmap, managing and monitoring projects implementation within budget and timeline in-line with business growth.The Chief Information Officer (CIO) is also to provide recommendations on the organization’s IT strategy, actively involved in communicating with top management on current Technology tread. The CIO is to ensure that IT processes are comply to statutory requirements and cost control in IT spending.<Duties and responsibilities>1. Setting objectives and strategies for the IT department and providing guidance to IT staff and internal organization.2. Selecting and implementing suitable innovative technology to streamline all operations and optimize efficiency to gain a competitive advantage.3. Designing and customizing technological systems and platforms to improve both operations and customer experiences.4. Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.5. Analyze costs, value and risks of Information Technology to advise Top Management and suggest actions.6. Plan and implement enhancement to systems by providing accurate information on business needs and priorities.7. Provide layman advices and interpretation on technical jargons to non-technical audiences.8. Establish relationships with stakeholders to develop trust and ensure reliability, timely and accuracy of information.9. Interprets and deliver information on regulatory and industry wide rules, regulations and standards.10. Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
Benefit
◆ Salary = RM 16,000 ~ RM 18,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)