Overview

• Salary

  -

• Industry

  Call Center

• Job Description

  Company Profile:
  One of the world’s leading international outsourcing experts. Europe based BPO.
  
  Location: Imbi
  
  Job Scope:
   Attend incoming customer contacts (via telephone, email or via any other medium), log call details onto CRM / call tracking systems and perform call follow up tasks according to procedures.
   Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM / call tracking systems according to procedures.
   Deliver a consistent high level of customer service.
   Ensure correct representation of the customer’s corporate and brand images in all interactions.
   Maintain product and procedural knowledge and expertise associated with supported products and brands.
   Escalate potential service issues with Supervisor or designated customer contact person / group.
   Provide cover for other First Line Agents in their absence, either within the same team or across teams.
   Liaise with Supervisor on specific projects where requested.
   Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.