【国外からの応募OK/深夜勤務なし】外資急成長中IT企業でのITヘルプデスク(未経験可)ID:49635
-Bukit Bintang/KLCCOver 3 months agoOverview
Salary
-
Industry
Call Center
Job Description
<企業情報>
当社は、セールス、サービス、カスタマーサポート、HR, トレーニング、事務・管理業務などに特化したBPO事業を行っているグローバル企業です。
抱えるクライアントの多くが世界的にも有名なサービスやプロダクトを持っている企業様です。
トレーニング環境も整っていますので、海外で働きたい!国際色豊かな環境でキャリアを積みたい!と思っている方、ぜひぜひご応募をお待ちしております。
当該ポジションでは、当社が請負うプロジェクトにおけるITヘルプデスクとして、顧客から問合せのあったテクニカルな問題などに対応いただきます。
日本人はまだまだ少ない環境なので、グローバルな環境で英語力をアップしたい、色んな国の方と仕事をしてスキルアップしたい、そんな方に最適な環境が整っています!
<業務内容>
検索エンジン、オンライン広告、クラウドコンピューティング、ソフトウェア、ハードウェア関連の事業を展開し、インターネット関連のサービス、製品に特化したアメリカの超有名大企業で、テクニカルヘルプデスクを募集します!
法人のお客様からのIT関連のプロダクトやサービスのお問い合わせに対応をしていただきます。
お客様からの電話対応、Eメール、チャットでのサポート
ソフトウェアやアプリケーション等の問題に対してのトラブルシューティング
サポート製品とブランドに関連する製品の手順や専門知識を維持
スーパーバイザーまたは指定された顧客担当者/グループとの間での問題をエスカレーション
定例ミーティングへの参加
★魅力★
・無料の食事/ドリンク毎日提供!
・夜勤なし(シフトタイム制ですが終わりは20時まで)
・英吾を伸ばせる環境
・自由な雰囲気
・メディカルカード支給
・引越し手当などもあり!
・おしゃれできれいなオフィス
・ITの知識が身につく!
Qualifications
Requirement
<応募必須条件>
-英語力:日常会話
-VISAの取得条件を満たす方
-基本的なITに関する知識をお持ちの方、学ぶ意欲のある方
<歓迎要件>
-業界職種経験者English Level
-
Other Language
English, Japanese
Additional Information
Benefit
-
Working Hour
8時 ~ 20時
Holiday
週5日シフト勤務。
Job Function
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** Inclusive with fixed health allowance
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- Below 5 years service: 18 days
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◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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Benefit
◆ Salary = RM 16,000 ~ RM 18,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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