Korean Speaking Service Desk Analyst ID:49573
8,200 MYR ~ 5,200 MYRPutrajaya/CyberjayaOver 3 months agoOverview
Salary
8,200 MYR ~ 5,200 MYR
Industry
IT/Telecommunications
Job Description
Location: Cyberjaya
Job Scope:
• Take and receive all customer calls in a professional and courteous manner as well as providing
advice and support.
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope and logged
accordingly
• Log all calls, using the designated call handling and ticketing system and entering detailed and
accurate information
• Take end to end responsibility of the logged requests and monitor work progress and service
• evels
• Provide incident, problem and complaint (escalation) management for the in scope services
domain
• Provide technical assistance to customers on the use of all PCs – encompassing desktop related
hardware and software in accordance with service level requirements
• Provide advice and guidance to customers on the effective use of the self support portal, desktop systems and their associated software, LAN networks and peripherals
• Provide “First Time Fix” based on contractual scope and obligations
• Ensure effective escalation and hand-over of customer enquiries/problems to the correct 2nd line group, client Resolver Groups and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner
• Carry out appropriate level of technical investigation prior to escalating to the next level
• Keep the customer, when they make follow-up calls, fully informed about the progress of any problems or requests which have been assigned to a support group
Qualifications
Requirement
Requirements:
- Education Background : IT/Engineering/Technical Graduates will be advantage
- Experience : 1 year IT helpdesk working experience
- Require Skill : Business level of Korean Language
- Certificate : TOPIK 5/ Korean University graduates are advantage
For more information,
1. Send in your latest resume to info-my@reeracoen.asiaEnglish Level
-
Other Language
Korean, English
Additional Information
Benefit
Salary up to 8,200
Annual Leave
Allowance
Performance Bonus
Benefits details to be shared during the interviewWorking Hour
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Holiday
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Job Function