Korean Speaking Service Desk Analyst ID:49573

8,200 MYR ~ 5,200 MYRPutrajaya/CyberjayaOver 3 months ago

Overview

  • Salary

    8,200 MYR ~ 5,200 MYR

  • Industry

    IT/Telecommunications

  • Job Description


    Location: Cyberjaya

    Job Scope:
    • Take and receive all customer calls in a professional and courteous manner as well as providing
    advice and support.
    • Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope and logged
    accordingly
    • Log all calls, using the designated call handling and ticketing system and entering detailed and
    accurate information
    • Take end to end responsibility of the logged requests and monitor work progress and service
    • evels
    • Provide incident, problem and complaint (escalation) management for the in scope services
    domain
    • Provide technical assistance to customers on the use of all PCs – encompassing desktop related
    hardware and software in accordance with service level requirements
    • Provide advice and guidance to customers on the effective use of the self support portal, desktop systems and their associated software, LAN networks and peripherals
    • Provide “First Time Fix” based on contractual scope and obligations
    • Ensure effective escalation and hand-over of customer enquiries/problems to the correct 2nd line group, client Resolver Groups and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner
    • Carry out appropriate level of technical investigation prior to escalating to the next level
    • Keep the customer, when they make follow-up calls, fully informed about the progress of any problems or requests which have been assigned to a support group

Qualifications

  • Requirement

    Requirements:
    - Education Background : IT/Engineering/Technical Graduates will be advantage
    - Experience : 1 year IT helpdesk working experience
    - Require Skill : Business level of Korean Language
    - Certificate : TOPIK 5/ Korean University graduates are advantage

    For more information,
    1. Send in your latest resume to info-my@reeracoen.asia

  • English Level

    -

  • Other Language

    Korean, English

Additional Information