This job is closed

General EC customer service/Stock controlID:49385

2,300 MYR ~ 3,500 MYRBukit Bintang/KLCC
  • Job Function

    Purchase/Procurement, Other, Buyer/Merchandiser, International/Comodity Trade Scretary, Product Management/Vendor/Purchasing/Logistics

  • Industry

    Retail, Trading Firm

  • Job Description

    You will provide a people-oriented experience to our customers through phone/email and increase the customer satisfaction through efficient and personalized support.
    Please be sure that your work will directly impact the image of our website.
    And also you will assign work and give directions to some of team members and outside service such as Bank and Courier as needed.

    Main tasks:

    ・Respond and handle inquiries through Voice, Digital and Chat channels in timely manner
    ・Provide customers our service information
    ・Check and process orders
    ・Control cash flow and give direction to despatch
    ・Gather feedback from customers and find solution
    ・Physical Inventory and stock adjustment as needed
    ・Team up with members and drive results
    ・Provide full support on matters related to sales operation
    ・Communicate with Bank and Courier for better customer journey

    We always looking for a smooth communication, quick response and flexibilities inside office as well.
    You will need to image the whole picture of what we do by learning your tasks/job as this position is
    not something particular and limited.

  • Requirement

    Education Background:Degree is must
    Experience:
    - experience of manage or operate own EC site or individual homepage
    or
    - experience of own Social media page marketing
    【Example, have more than 3,000 follower in Facebook or Instagram and so on】

    Other:
    ・very good at handling the excel

  • Other Language

    Malay, English

  • Benefit

    -

This job is closed

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