Overview

• Salary

  2,500 MYR ~ 2,700 MYR

• Industry

  Manufacturing(Other)

• Job Description

  1) Provide product knowledge/presentation and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.
  2) Conduct product training to OEM dealers/ customers/ installer to ensure proper installation/dismantling SOP & usage of product features & functions. Preparation of installation/dismantling SOP for OEM projects.
  3) Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitors’ products with OEM/Automotive Manufacturers to increase chances of getting new business.
  4) Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.
  5) Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturers’ technical issues and countermeasure / action plan to resolve.
  6) Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.
  7) To control and monitor Product samples unit, OEM Parts & Accessories inventory level in line with OEM business activities.
  8) Gather market and customer information and provide feedback on buying trends.
  9) Research, diagnose, troubleshoot and identify solutions to resolve customer issues.