Overview

• Salary

  -

• Industry

  Call Center

• Job Description

  Position Summary:
  A Post-Sales Customer Service Representative’s role is to handle all incoming inquiries on client's products, technologies, programs, policies and services by handling inquiries via all media channels both inbound and outbound.
  
  ▼Duties and Responsibilities:
  • Answers incoming phone calls and incoming e-emails on the client's Customer Service.
  • Provides a high-level of professional, competent service assistance.
  • Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
  • Creates and documents interactions in tools supplied by client.
  • Validates and registers customer profiles in system.
  • Translates escalated incidents where necessary.
  • Registers, handles, answers, and escalates customer complaints.
  • Provide general information about the products, technical support policies and licensing. (including websites for customer reference)
  • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
  • Effectively communicates resolution to customer issues.
  • Verifies Product ID (PID) is valid to grant support only to legal clients
  • Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Escalates issues outside of service boundaries or when resolution cannot be confirmed.
  • Provide call backs and call downs of customers
  
  ★Attractive Point
  ・ Inexperienced candidate can apply with well practiced training.
  ・ Fun working & motivating each other with colleagues
  ・ Career enhancement opportunity
  ・ Language enhancement because can use not only native language but also English.
  ・ Working at the city central. The office is located in KL Sentral.
  ・ Fulfilling allowance