IT Outsourcing ManagerID:48757
9,000 MYR ~ 11,000 MYRKL SentralOver 3 months agoOverview
Salary
9,000 MYR ~ 11,000 MYR
Industry
Call Center
Job Description
<Responsibilities> Project Manager and Service Delivery Manager for IT Outsourcing Services
・ Outsourcing of operations related to corporate IT infrastructure operation and business application development / maintenance Operation of Project
· KPI or / and SL agreements with customers
・ Operation of outsourcing service after the above Project is completed (quality, system, delivery date)
・ Prompt investigation of the cause of problems and concerns, countermeasures, and prevention of recurrence
・ Planning and implementation of measures to systematically and strategically improve service levels in outsourcing services
・ Activity plan and progress report for superiors (weekly to monthly and when issues occur)
Qualifications
Requirement
<Qualifications>
<Required>
・ Construction of outsourcing services for IT-related work Experience in Project management ・ ・ ・ 4 or more
・ Experience in operation management of outsourcing services for IT-related business ・ ・ ・ Infrastructure operation-related: 3 years or more (Business application development / maintenance-related: 3 years or more is a plus)
・ Experience in operation (maintenance-management) of documents related to IT-related work
・ Ability to solve problems related to IT-related work (factor analysis, countermeasure planning, execution, verification)
・ Ability to voluntarily propose business improvement related to IT-related business
・ Ability to communicate with customers at all levels
・ Ability to achieve timely and smooth communication within the company and with Gr company personnel
<Preferred>
・ Positive attitude toward working with people from different countries and backgrounds
・ Practical experience of infrastructure operation (Windows server, VMWARE, Citrix, Network)
・ Practical experience in business application development (accounting / finance)
・ Work experience of IT help desk
・ Work experience with Japanese companies (communication skills in Japanese are a plus)English Level
-
Other Language
English
Additional Information
Benefit
Salary RM9000- 11000
8:30am -5:30pmWorking Hour
08:30am ~ 05:30pm
Holiday
-
Job Function