【Vietnamese/ Fresh graduate】Chat Support ID:48578
-KL SentralOver 3 months agoOverview
Salary
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Industry
Call Center
Job Description
▼POSITION SUMMARY:
The Client Service Associate is to help support world-known digital platform’s advertisers worldwide through chat, email, and callbacks.
▼DUTIES AND RESPONSIBILITIES:
- Understand customer inquiries and respond via applicable channels: email, chat, and call backs
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLA are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the prescribed processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
★Attractive Point
・ Inexperienced candidate can apply with well practiced training.
・ Fun working & motivating each other with colleagues
・ Career enhancement opportunity
・ Language enhancement because can use not only native language but also English.
・ Working at the city central. The office is located in City Center
・ Fulfilling allowance
Qualifications
Requirement
- Experience : Fresh Graduate is welcome to apply
- Require Skill : Vietnamese Language & Basic EnglishEnglish Level
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Other Language
Others, English
Additional Information
Benefit
■Salary will be discussed during interview
■AL:30 (includes public holiday)
■MC:8
■Medical Insurance
■Sales commission
*refer to inhouse sharing for salary rangeWorking Hour
24/7 ~ 24/7
Holiday
Shift-based 24 x 7
2 days off a weekJob Function