【Vietnamese/ Fresh graduate】Chat Support ID:48578

-KL Sentral
  • Job Category

    Customer service/Sales

  • Industry

    Call Center

  • Job Description

    ▼POSITION SUMMARY:
    The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email, and callbacks.

    ▼DUTIES AND RESPONSIBILITIES:
    - Understand customer inquiries and respond via applicable channels: email, chat, and call backs
    - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
    - Manage customer escalations and ensure that these are answered, tracked, and escalated as required
    - Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
    - Ensure all SLA are met accordingly
    - Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
    - Provide a high level of professionalism and competent customer service
    - Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
    - Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

    ★Attractive Point
    ・ Inexperienced candidate can apply with well practiced training.
    ・ Fun working & motivating each other with colleagues
    ・ Career enhancement opportunity
    ・ Language enhancement because can use not only native language but also English.
    ・ Working at the city central. The office is located in City Center
    ・ Fulfilling allowance

  • Requirement


    - Experience : Fresh Graduate is welcome to apply
    - Require Skill : Vietnamese Language & Basic English

  • Other Language

    Others, English

  • Benefit

    Basic Salary + Allowances

    Salary details are to be disclosed during interview session

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