【Vietnamese/ Fresh graduate】Chat Support ID:48578-KL Sentral
The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email, and callbacks.
▼DUTIES AND RESPONSIBILITIES:
- Understand customer inquiries and respond via applicable channels: email, chat, and call backs
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLA are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
・ Inexperienced candidate can apply with well practiced training.
・ Fun working & motivating each other with colleagues
・ Career enhancement opportunity
・ Language enhancement because can use not only native language but also English.
・ Working at the city central. The office is located in City Center
・ Fulfilling allowance
- Experience : Fresh Graduate is welcome to apply
- Require Skill : Vietnamese Language & Basic English
Basic Salary + Allowances
Salary details are to be disclosed during interview session
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