Support Specialist (Korean Speaker)ID:48341

4,500 MYR ~ 4,500 MYRMont KiaraOver 3 months ago

Overview

  • Salary

    4,500 MYR ~ 4,500 MYR

  • Industry

    IT/Telecommunications

  • Job Description

    Prepares quotes, contracts and RFP/RFI responses
    Maintains quote documentation with accurate pricing and configurations
    Maintains sales demonstration tools and applications in support of sales teams
    Works within a few sources of data/systems to produce an outcome with some variability
    Practices a moderate level of independent judgement to make decisions
    Develops and delivers sales presentations and/or training in a professional and effective manner
    Maintains up-to-date awareness of company activities and industry trends
    Provides consistent follow up on opportunities or inquiries
    Works with customers in person, by phone, email, or live chat to help diagnose problems and research information regarding the use of a product or service
    Troubleshoots problems and assists customers to understand why a product is not working properly or service is not meeting expectations
    Prioritizes tasks to meet deadlines, paying attention to details

Qualifications

  • Requirement

    - Education Background : Bachelor Degree in any field
    - Experience :
    Fresh graduate with Korean Speaker encourage to apply.
    Prior experience in Support role preferred
    Experience in written and verbal communication with internal and external partners - proactive communication style ensuring timely responses
    Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
    Demonstrated ability to analyze and problem-solve to address moderate customer and/or client issues
    Demonstrated ability to focus on customer needs and communicate with higher level staff, as needed
    Demonstrated ability to work independently and as part of a team under pressure with tight deadlines
    Demonstrated ability to follow scripts and/or processes according to contractual agreements
    Demonstrated ability to multi-task, prioritize, and manage time effectively
    Aptitude to learn new technology and data
    Prior experience working with MS Office programs
    Experience working with Salesforce.com or similar CRM preferred

    - Require Skill : -
    - Certificate : Korean Speaker Certificate Topic 4, 5, Or 6

  • English Level

    -

  • Other Language

    Korean, English

Additional Information

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