Overview

• Salary

  5,650 MYR ~ 9,150 MYR

• Industry

  Call Center, Manufacturing(Pharmaceutical/Medical Equipment)

• Job Description

  Company Profile:
  This is a shared service center for a famous biotech company
  
  Location: Subang Jaya
  
  Job Scope:
  • Providing first level support for software and hardware incidents and service requests for Apple, Windows
  and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing
  application, etc.)
  • Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge
  Database up to delivering training or facilitating forums
  • Giving your best to represent the End Users’ needs and issues, escalate situations as required
  • Keeping them informed on the status of their request and guiding for their best satisfaction and
  productivity