Japan Service Desk (Japanese Speaker)ID:48003
4,300 MYR ~ 5,300 MYRPutrajaya/CyberjayaOver 3 months agoOverview
Salary
4,300 MYR ~ 5,300 MYR
Industry
Call Center
Job Description
• Provide first level technical support to company end users for technology related issues.
• Ensure proper documentation for each interaction and escalate when necessary.
• Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
• Escalate issues to appropriate parties as necessary.
• Recommend updates and enhancements based on daily interaction with customers and their needs.
• Perform other duties as required or assigned.
• Interact with technical support groups as needed to resolve complex issues and problems.
• Provide feedback regarding analyst performance to be included in reviews, etc.
Qualifications
Requirement
Language : Good English communication and can speak and write in Japanese
Education Background :
Experience : 1 year help desk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications
using an incident tracking application / Fresh graduates are encouraged to apply
Require Skill : Knowledge in IT infrastructure
Certificate : Must have JLPT 1 or JLPT 2 / Relevant industry certifications are a plus (i.e. MCSE, A+, HDA*, etc.)English Level
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Other Language
English, Japanese
Additional Information
Benefit
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Working Hour
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Holiday
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Job Function