Overview

• Salary

  3,500 MYR ~ 3,850 MYR

• Industry

  Real Estate

• Job Description

  Job summary:
  In charge of operation management between mall management and tenants.
  
  Job responsibilities:
  • Resolve escalated tenant’s issues and disputes regarding sales and services.
  • Collaborate with Sales Promotion department in ensuring that the strategies and objectives are aligned, ensuring that marketing initiatives support sales efforts are aligned to the business overall’s objectives.
  • Preparing reports on monthly sales information, credit reports, and relevant statistics for Management’s review.
  • Conduct monthly sales report meetings between managers and staff
  • Understand tenants’ respective business models in order to better facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations Department particularly and other relevant Departments within the Company.
  • Provide intelligence reporting to tenants for further betterment of performance.
  • Identify and create value added opportunities to further enhance sales and service according to corporate targets.
  • Develop a focal point contact between tenants and other relevant Departments within the Company.
  • Develop standard operating procedures to facilitate in providing quick / immediate response towards tenants’ enquiries, issues, problems and concerns.
  • Develop a structural approach to understanding tenants’ respective business models in order to better facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations Department particularly and other relevant Departments within the Company.
  • Develop dashboard of valuable intelligence for tenants for further betterment of performance.
  • Identify weaknesses and develop strategies that will facilitate tenants to further enhance sales and service according to corporate targets.
  • Develop a comprehensive database for each tenant in relation to business matters for quick reference.
  • Analyze sales performance data and make recommendations for extension / renewal of contract at least 9 months before expiry.
  • Develop category management structure and approach.
  • Plan and develop method for calendar of events/activities/campaigns.
  • Develop standard operating procedures to ensure contract and operational compliance to meet business and customers’ expectations.
  • Spearhead monthly communication / briefing to tenants, which includes internal coordination and preparation.