Business Relations Assistant ManagerID:47684

6,000 MYR ~ 8,000 MYRBukit Bintang
  • Job Category

    Design/Development

  • Industry

    Real Estate

  • Job Description

    ➢ Business Relationship Management
    • Assist in resolving escalated tenant’s issues and disputes regarding sales and services.
    • Collaborate with Sales Promotion department in ensuring that the strategies and objectives are
    aligned, ensuring that marketing initiatives support sales efforts are aligned to the business
    overall’s objectives.
    • Assist in preparing reports on monthly sales information, credit reports, and relevant statistics
    for Management’s review.
    • Participate in monthly sales report meetings between managers and staff.
    • Understand tenants’ respective business models in order to better facilitate their business and
    operations requirements and provide intelligence to relevant personnel within Operations
    Department particularly and other relevant Departments within the Company.
    • Provide intelligence reporting to tenants for further betterment of performance.
    • Identify and create value added opportunities to further enhance sales and service according to
    corporate targets.
    • Build a focal point contact between tenants and other relevant Departments within the Company.
    • Facilitate in providing quick / immediate response towards tenants’ enquiries, issues, problems and
    concerns.
    • Build business relationship to better understand tenants’ respective business models in order to
    facilitate their business and operations requirements and provide intelligence to relevant personnel
    within Operations Department particularly and other relevant Departments within the Company
    • Understanding market demands and providing valuable intelligence to tenants for further
    betterment of performance
    • Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of
    opportunities
    • Support tenants to further enhance their sales and service standards according to corporate targets
    • Manage a comprehensive database for each tenant in relation to business matters for quick
    reference
    • Analyze sales performance data and make recommendations for extension / renewal of contract at
    least 9 months before expiry
    • Manage and maintain category management and present findings and recommendations to
    management
    • Coordinate internally with other units / departments for a consolidated annual calendar of events /
    activities / campaigns / maintenance exercise
    • Ensure contract and operational compliance to meet business and customers’ expectations
    • Monitor daily operations of Information Counters
    • Focal point of contact for all customer related matters
    • Review customer complaints, support investigation and propose resolutions in a timely manner
    according to Corporate Policies and Procedures
    • Identify and address staff coaching and training needs to further improve service levels
    • Ensure customer service policies and procedures are observed
    • Review and assess customer service contracts as well as oversee the achievement and maintenance
    of agreed customer service levels and standards
    • Co-ordinate and manage customer service projects and initiatives
    ➢ Others
    • Perform and execute any other duties assigned by your superior that may be deemed appropriate
    to this role.

  • Requirement

    • Monitor daily operations of Information Counters
    • Focal point of contact for all customer related matters
    • Review customer complaints, support investigation and propose resolutions in a timely manner
    according to Corporate Policies and Procedures
    • Identify and address staff coaching and training needs to further improve service levels
    • Ensure customer service policies and procedures are observed
    • Review and assess customer service contracts as well as oversee the achievement and maintenance
    of agreed customer service levels and standards
    • Co-ordinate and manage customer service projects and initiatives
    ➢ Others
    • Perform and execute any other duties assigned by your superior that may be deemed appropriate
    to this role.

  • Other Language

    English

  • Benefit

    Salary 6000-8000
    The working hours for Shift Employees will be as follows:
    a) Category A -
    9.00am to 6.00pm
    Break 12.00pm to 1.00pm

    b) Category B -
    2.00pm to 11.00pm
    Break 7.00pm to 8.00pm

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