Overview

• Salary

  3,500 MYR ~ 4,200 MYR

• Industry

  Call Center

• Job Description

  • Responsible for maintaining the ongoing availability, reliability & performance support for AIG systems in the environment.
  • Monitor systems availability, stability & performance and responds to incidents as when arise.
  • Perform batch job processing in Japanese language
  • Provide first level support for Open Systems related issues across group company environment and asses if need to escalate to the
  next level
  Platform support team. This includes global support to minimize risk to business and impact that occurs related to Open Systems
  infrastructure.
  • Escalate high severity incidents to the Service Manager where appropriate.
  • Provide accurate and detailed turnover report via written and verbal communication to on coming shift.
  • Facilitate technical discussions with all support teams and vendors or Business users as when required to resolve any issues.
  • Inform Account Manager for prolonged system failures to enable effective communications to business units.
  • Provide accurate and detailed turnover report via written and verbal communication to on coming shift.