Overview

• Salary

  4,000 MYR ~ 4,200 MYR

• Industry

  Call Center

• Job Description

  Company Profile:
  The world’s largest provider of flexible work space solution. (Co-working space, office meeting room and etc. )
  
  Working Location: Bangsar
  
  Job Scope:
  Provide first level contact and convey resolutions to designated countries.
  The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately.
  The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs.
  Properly escalate unresolved queries to the next level of support.
  Walk customers through problem solving process.
  To receive queries and complaints from designated countries customers via telephone call and email.
  Follow up with customers, provide feedback and see problems through to resolution.
  Preserve and grow your knowledge of help desk procedures, products and services.
  Managing customers statement of Accounts, Billing & Payment Disputes