Overview

• Salary

  3,000 MYR ~ 3,500 MYR

• Industry

  Call Center

• Job Description

  Company Profile:
  The world’s largest provider of flexible work space solution. (Co-working space, office meeting room and etc. )
  
  Working Location: Bangsar
  
  Job Scope:
   Actively collect payments from customers with unpaid invoices
   Answer account queries
   Help customers in arranging their payment for the outstanding invoices so they can continue their service
   Help the team where needed to persuade customers to pay outstanding invoices
   Decide on the correct action when negotiating payments and settlements
   Act as a point of escalation to manage customer objection by remaining polite, tactful, and firm
   Take end-responsibility for resolving disputes
   Explain service agreement terms as appropriate.
   Clarify potential consequences of not paying (i.e. handover to debt collection agencies, etc.)