Japanese Speaker-Customer Experience SpecialistID:47130
7,000 MYR ~ 7,000 MYRSeputeh, PuduOver 3 months agoOverview
Salary
7,000 MYR ~ 7,000 MYR
Industry
Hospitality/Tourism & Leisure, Call Center
Job Description
Company details:
This company is one of the world’s fastest growing online travel booking platforms.
Location:
Midvalley
Job Scope:
• Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels (phone and email)
• Professionaly handle high volume of inquiries from clients and customers.
• Accountable to meet individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-serivce.
• Continuously identify work process improvements.
• Communicate to Team Leaders and or Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Qualifications
Requirement
Requirements:
Language: N1 Japanese level with Customer Service Keigo
Skills: Customer service skills
Experience: Fresh Grad is encouraged to apply
For more information,
1. Send in your latest resume to info-my@reeracoen.asia
2. Call in +603-2020 1885 for more information.English Level
-
Other Language
English, Japanese
Additional Information
Benefit
Total Remuneration:
Basic Salary: RM 7000
Attendance Allowance
Parking Subsidy
Medical Card
Annual Leaves
Employee discount
Details to be discussed during the interviewWorking Hour
700 ~ 2300
Holiday
Annual Leave 16 days
Holidays according to Malaysia calendar but work during public holiday is required according to shift.
5 days 9 hours shift (1 hour lunch time + 2 x 15 mins break) between Monday to Sunday, 700 to 2300.Job Function