Account Helpdesk-Thai Native ID:46538

3,500 MYR ~ 3,800 MYRBangsarOver 3 months ago

Overview

  • Salary

    3,500 MYR ~ 3,800 MYR

  • Industry

    Call Center

  • Job Description

    Company Profile:
    The world’s largest provider of flexible work space solution. (Co-working space, office meeting room and etc. )

    Working Location: Bangsar

    Job Scope:
    Provide first level contact and convey resolutions to designated countries.
    The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately.
    The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs.
    Properly escalate unresolved queries to the next level of support.
    Walk customers through problem solving process.
    To receive queries and complaints from designated countries customers via telephone call and email.
    Follow up with customers, provide feedback and see problems through to resolution.
    Preserve and grow your knowledge of help desk procedures, products and services.
    Managing customers statement of Accounts, Billing & Payment Disputes

Qualifications

  • Requirement

    Requirements:
    - Language : Business Level English and Thai
    - Education Background : minimum Degree
    - Experience : at least 1 year working experience in call center/telesales/inside sales

    Contact:
    1. Send in your latest resume to info-my@reeracoen.asia
    2. Call in +603-20201885 for more info.

  • English Level

    -

  • Other Language

    Thai, English

Additional Information

  • Benefit

    Total Remuneration:
    Salary RM 3500-RM 3800
    Language Allowance RM 400
    Bonus
    Annual Leave
    Commissions

    Details to be discussed during the interview

  • Working Hour

    -

  • Holiday

    -

  • Job Function