Account Helpdesk-Thai Native ID:46538
3,500 MYR ~ 3,800 MYRBangsarOver 3 months agoOverview
Salary
3,500 MYR ~ 3,800 MYR
Industry
Call Center
Job Description
Company Profile:
The world’s largest provider of flexible work space solution. (Co-working space, office meeting room and etc. )
Working Location: Bangsar
Job Scope:
Provide first level contact and convey resolutions to designated countries.
The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately.
The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs.
Properly escalate unresolved queries to the next level of support.
Walk customers through problem solving process.
To receive queries and complaints from designated countries customers via telephone call and email.
Follow up with customers, provide feedback and see problems through to resolution.
Preserve and grow your knowledge of help desk procedures, products and services.
Managing customers statement of Accounts, Billing & Payment Disputes
Qualifications
Requirement
Requirements:
- Language : Business Level English and Thai
- Education Background : minimum Degree
- Experience : at least 1 year working experience in call center/telesales/inside sales
Contact:
1. Send in your latest resume to info-my@reeracoen.asia
2. Call in +603-20201885 for more info.English Level
-
Other Language
Thai, English
Additional Information
Benefit
Total Remuneration:
Salary RM 3500-RM 3800
Language Allowance RM 400
Bonus
Annual Leave
Commissions
Details to be discussed during the interviewWorking Hour
-
Holiday
-
Job Function