Application Support EngineerID:46353
3,500 MYR ~ 4,000 MYRBayan BaruOver 3 months agoOverview
Salary
3,500 MYR ~ 4,000 MYR
Industry
Logistic
Job Description
- Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
- Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.
- Guide user on the workaround for known issues.
- Perform data uploading, import, export and patching for the application as and when required.
- Perform data analysis and generate statistics for management usage.
- Assist to maintain and update the support documentation and training materials.
- Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application.
Qualifications
Requirement
- Education Background : Bachelor’s Degree in Computer Science / Software Engineering.
- Experience :
> 1 year hands on experience in application support environment preferably in supporting transportation, warehouse or logistics application.
- Require Skill :
> Familiar with SQL statement
> Fundamental understanding of Visual Studio and able to help in source code debugging via Visual Studio.
> Basic knowledge in using Excel Formula
> Basic knowledge in using automation and windows scheduler is a plus.
> Good problem troubleshooting skill via telephone and remote application.
- Others :
> Product Oriented
> Positive, open minded
> Like Challenges & Uncertainty (Embrace to change)
> Initiative and Self motivated
> Enthusiastic & Passionate
> Self-disciplinedEnglish Level
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Other Language
Mandarin, English
Additional Information
Benefit
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