Application Support EngineerID:46353

3,500 MYR ~ 4,000 MYRBayan BaruOver 3 months ago

Overview

  • Salary

    3,500 MYR ~ 4,000 MYR

  • Industry

    Logistic

  • Job Description

    - Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
    - Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.
    - Guide user on the workaround for known issues.
    - Perform data uploading, import, export and patching for the application as and when required.
    - Perform data analysis and generate statistics for management usage.
    - Assist to maintain and update the support documentation and training materials.
    - Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application.

Qualifications

  • Requirement

    - Education Background : Bachelor’s Degree in Computer Science / Software Engineering.
    - Experience :
    > 1 year hands on experience in application support environment preferably in supporting transportation, warehouse or logistics application.
    - Require Skill :
    > Familiar with SQL statement
    > Fundamental understanding of Visual Studio and able to help in source code debugging via Visual Studio.
    > Basic knowledge in using Excel Formula
    > Basic knowledge in using automation and windows scheduler is a plus.
    > Good problem troubleshooting skill via telephone and remote application.
    - Others :
    > Product Oriented
    > Positive, open minded
    > Like Challenges & Uncertainty (Embrace to change)
    > Initiative and Self motivated
    > Enthusiastic & Passionate
    > Self-disciplined

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information