Service desk for Korea SpeakerID:45806

4,000 MYR ~ 6,000 MYRPetaling Jaya
  • Job Category

    Custmer support/service

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description

    1) Act as Single Point of Contact to provide professional service desk support to end user or requestor.
    2) Answer calls promptly. Log incidents/service requests/requests for change onto the Service Desk systems, review and assess priority, ensure all data is recorded accurately, track and monitor progression to resolution and perform call management activities within the processes and timeline.
    3) Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
    4) Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
    5) Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.

    *smart casual
    polo T and jeans is acceptable.

  • Requirement

    - language : English, Korean
    - background : degree
    - experience : N/A
    - skill:
    must need academic history that the candidate studied in Korea, or holding any TOPIK certificate.

    Knowledge of various software and applications (minimum: Windows environment and MS Office package)
      Proficiency in [certain foreign language] and good command of English
      Knowledge of various software and applications (minimum: Windows environment and MS Office package)
      Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
      No previous experience necessary
    - Core Skills :
      Basic Service Knowledge.
      Customer Relationship – able to establish quick working relationships/empathy with customers.
      Communication – listening, ability to communicate clearly with customers, colleagues and managers.
      Problem Solving – understands and resolves basic problems.
      Drive and determination.
      Tolerant.
      Time Management.
      Team Working – team player.
      Technical knowledge (e.g. Microsoft Office, PCs basic networking).
      Has a flexible approach and works well under pressure.
      Business Awareness.
      Understanding of business continuity processes.
    - Certificate : N/A
    - Gender : Open
    - Others :
    Able to start immediately
    Local candidate with Korean qualification is eligible to apply
    Able to rotate on Shift (24X7)

  • Other Language

    Korean, English

  • Benefit

    Salary RM4000 – RM 6000
    *after 12 month contract, become permanent(if good performance).
    *after finish the project, change the working time(depend on project)

    Base on rotating shift
    Operation hours :
    Rotate shift between 7am-4pm, 8am-5pm and 9am-6pm, Weekend off
    *5 working day/2 holiday

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