Overview

• Salary

  2,600 MYR ~ 3,100 MYR

• Industry

  Software/Information Processing, IT/Telecommunications

• Job Description

  1) Act as Single Point of Contact to provide professional service desk support to end user or requestor.
  2) Answer calls promptly. Log incidents/service requests/requests for change onto the Service Desk systems, review and assess priority, ensure all data is recorded accurately, track and monitor progression to resolution and perform call management activities within the processes and timeline.
  3) Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
  4) Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
  5) Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.