FOReX - Customer Support Executive (Thai Native)ID:45500

3,200 MYR ~ 3,600 MYRBukit Bintang/KLCCOver 3 months ago

Overview

  • Salary

    3,200 MYR ~ 3,600 MYR

  • Industry

    -

  • Job Description

    * Answering questions about all technical support (in bound call, live chat, and email)
    * Processing clients requests (inbound call, live chat, and email)
    * supporting company good image
    * provide problem-solving skills to existing clients by ensuring excellent service provided to clients
    * ensure operating systems are functioning properly and report to the leader if it fails
    * Process client's request via phone call, live chat and email
    * escalate issues to appropriate specialist when needed ( via SalesForce or Jira)
    * update clients on their request status accordingly
    * Constantly verify documents submitted by clients within specific regions on the hourly basis
    * attend all seminars scheduled by the company for the employee
    * Achieve quarterly KPI targets set by manager/leader
    * perform other ad-hoc tasks assigned by manager/leader

Qualifications

  • Requirement

    - Language : Thai and English
    - Education Background : High School Diploma or equivalent; college degree preferred
    - Experience : Proven customer support service
    strong phone.email, chat contact handling skills and active listening
    customer oriented and ability to adapt/ respond to different types of characters
    - Require Skill : Excellent communication and presentation skills
    Ability to multi-task, prioritize and manage time effectively
    Experience in Forex Industry will be an added advantage

  • English Level

    -

  • Other Language

    Others, English

Additional Information