Overview

• Salary

  3,000 MYR ~ 3,800 MYR

• Industry

  Civil Engineering/Architecture

• Job Description

  * Focal point contact between tenants and other relevant Departments within the company
  * Facilitate in providing quick/immediate response towards tenants enquiries, issues, problems and concerns
  * Understand tenants respective business models in order to facilitate their business and operations requirements and provide intelligence to
  relevant personnel within operations department particularly and other relevant department within the company
  * Understanding market demands and providing valuable intelligence to tenants for further betterment of performance
  * Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
  * Support tenants to further enhance their sales and service standards according to corporate targets
  * Manage a comprehensive database for each tenant in relation to business matters for quick reference
  * Analyze sales performance data and make recommendations for extension/renewal of contract at least 9 months before expiry
  * Manage and maintain category management and present findings and recommendations to management
  * Coordinate internally with other units/departments for a consolidated annual calendar of events/ activities/campaigns/maintenance exercise
  * Ensure contract and operational compliance to meet business and customer expectations
  * Supervise daily operations of information counters
  * Handle customer related matters
  * Attend to customer complaints, investigate and propose resolutions in a timely manner according to corporate profile and procedures
  * Propose trainings that will further improve service levels of information counter staff, sales staff, etc
  * Ensure customer service policies and procedures are observed
  * Ensure customer service policies contract are executed according to agreed customer service levels and standards
  * Co- ordinate customer service projects and initiatives
  * Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role.