Overview

• Salary

  4,000 MYR ~ 4,600 MYR

• Industry

  Civil Engineering/Architecture

• Job Description

  * Build a focal point contact between tenants and other relevant Departments within the company
  * Facilitate in providing quick/immediate response towards tenants enquiries, issues, problems and concerns
  * Build business relationship to better understand tenants respective business models in order to facilitate their business and operations
  requirements and provide intelligence to relevant personnel within operations department particularly and other relevant departments
  within the company
  * Understanding market demands and providing valuable intelligence to tenants for further betterment of performance
  * Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
  * Support tenants to further enhance their sales and service standards according to corporate targets
  * Manage a comprehensive database for each tenant in relation to business matters for quick reference
  * Analyze sales performance data and make recommendations for extension/renewal of contract at least 9 months before expiry
  * Manage and maintain category management and present findings and recommendations to management
  * Coordinate internally with other units/departments for a consolidated annual calendar of events/ activities/campaigns/maintenance exercise
  * Ensure contract and operational compliance to meet business and customers expectations
  * Monitor daily operations of information counters
  * Focal point of contact for all customer related matters
  * Review customer complaints, support investigation and propose resolutions in a timely manner according to corporate policies and procedures
  * Identify and address staff coaching and training needs to further improve service levels
  * Ensure customer service policies and procedures are observed
  * Review and assess customer service contracts as well as oversee the achievement and maintenance of agreed customer service levels
  and standards
  * Coordinate and manage customer service projects and initiatives
  * Perform and execute any other duties assigned by your superior that maybe deemed appropriate to this role