Customer Service Executive (Japanese Linguist)ID:44966
4,000 MYR ~ 5,000 MYRBukit Bintang/KLCCOver 3 months agoOverview
Salary
4,000 MYR ~ 5,000 MYR
Industry
Call Center, Education
Job Description
• Manage customer’s enquiries and complaints via inbound calls, emails and ticketing system. The person services calls primary from Japanese customers and also others region.
• Investigating & solving customers’ escalated problems promptly.
• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
• Taking ownership to complete necessary research and customer follow up to ensure resolution.
• Responsible for acting as a liaison between customers and companies. Assist with technical problems, complaints, orders, account questions, billing, cancellations, and other related enquirers.
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
• Contributes to team effort by accomplishing related results as needed.
• Other related tasks assigned.
Qualifications
Requirement
- Language : English, Japanese
- Education Background :
• Minimum SPM / STPM / Diploma holder in Business Studies/Administration/
Management or equivalent.
- Experience :
• At least 1-2 years’ experience in a customer service environment.
- Require Skill :
• Proficiency in written and spoken English & Japanese languages.
• Computer literate with knowledge of MS Office application.
• Good communications and interpersonal skills
• Ability to listen and active problem-solving skills
- Certificate :
- Others :
• Possess initiative and strong ability to work under pressure in a fast-paced environment.
• Customer-oriented and possess positive working attitude.English Level
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Other Language
English, Japanese
Additional Information
Benefit
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Working Hour
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Holiday
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Job Function