Overview

• Salary

  9,000 MYR ~ 10,000 MYR

• Industry

  Finance(Securities)

• Job Description

  1. Manage and coordinate Operations activities to ensue daily tasks are attended.
  2. Ensure all units within Operations department including Customer Service department achieve SLA and KPI target.
  3. Incorporating, review and update CDD / EDD process flow into online account opening processing to reflect the current regulation needs.
  4. Perform approval for fund withdrawal, settlement and approval for false PEP account opening request.
  5. Review and present Operations department and Customer Service department reports in the weekly management meeting.
  6. Review and update Operations policies and procedures to reflect new product deployment.
  7. Review existing processes and to propose enhancement on system logic to improve turnaround time and user experience.
  8. Work with various units like Finance, IT, Customer Service and Marketing to ensure service delivery to customers.
  9. Participate & involve in company’s special projects/new product development including formulation of new policies and procedures.
  10. Perform additional tasks assigned by management as at when it is required.