Service desk for Korea NativeID:44809
4,000 MYR ~ 6,000 MYRKota Damansara/Petaling JayaOver 3 months agoOverview
Salary
4,000 MYR ~ 6,000 MYR
Industry
Software/Information Processing, IT/Telecommunications
Job Description
1) Act as Single Point of Contact to provide professional service desk support to end user or requestor.
2) Answer calls promptly. Log incidents/service requests/requests for change onto the Service Desk systems, review and assess priority, ensure all data is recorded accurately, track and monitor progression to resolution and perform call management activities within the processes and timeline.
3) Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
4) Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
5) Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.
*smart casual
polo T and jeans is acceptable.
Qualifications
Requirement
- language : English, Korean
- background : degree
- experience : N/A
- skill:
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Proficiency in [certain foreign language] and good command of English
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
No previous experience necessary
- Core Skills :
Basic Service Knowledge.
Customer Relationship – able to establish quick working relationships/empathy with customers.
Communication – listening, ability to communicate clearly with customers, colleagues and managers.
Problem Solving – understands and resolves basic problems.
Drive and determination.
Tolerant.
Time Management.
Team Working – team player.
Technical knowledge (e.g. Microsoft Office, PCs basic networking).
Has a flexible approach and works well under pressure.
Business Awareness.
Understanding of business continuity processes.
- Certificate : N/A
- Others : Able to rotate on Shift (24X7)English Level
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Other Language
Korean, English
Additional Information
Benefit
Basic RM4000 – RM 6000
Irregular Shift incluide Sat and Sun.
※5 working days 2off
Operation hours : 5am – 10pm, (9 hours shift/1 hour break)
Required to work on weekend tooWorking Hour
-
Holiday
-
Job Function