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QUALITY ANALYST ー Fashion - Japanese NativeID:44273

7,500 MYR ~ 7,500 MYRPetaling Jaya
  • Job Category

    Customer service/Sales

  • Industry

    Call Center, Consulting, Other

  • Job Description

    As a QA for this Project, you will need
    • To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis.
    • Call monitoring and evaluation.
    • Timely feedback to agents.
    • Variance reporting.
    • Ensuring implementation of action plan.
    • Tracking compliance of corrective actions.
    • Continuously improving process performance metrics.
    • Ensuring key issues related to process is reported and corrective action are taken from client side.
    • Ensuring compliance to monitoring and feedback process by Meeting audit targets.
    • Ensuring low variation in calibration.
    • Ensuring continuous improvement in the scores of all quality metrics

  • Requirement

    -able to work under high pace • challenging working environment
    - Language : Excellent Japanese, Excellent English
    - Education Background : Uni Grads or Post Grads
    - Experience : 1-3 years’ experience in customer call center
    - Require Skill : Standard office and computer equipment
    - Certificate : University Grads or Post Grads
    - Others :
    • Positive
    • Quality-centric
    • Process oriented
    • Energetic and Enthusiastic
    • Focused
    • Self motivated
    • Good Communication skills
    • MS Office operating and typing skills
    • Analytical skills
    • Probing skills
    • Interpersonal skills
    • Influencing skills
    • Problem Solving skills

  • Other Language

    English, Japanese

  • Benefit

    Basic Salary: RM 7.5k (RM500 increment/2year) + Bonus
    Language allowance 500RM,
    KPI up to RM300;
    Night Shift Allowance >RM 200
    Assistance for kicking start life in Malaysia (shelter, bank, i-Kad etc)
    Insurance: Health & Life Insurance worth RM 40k per person (Also applies to spouse/family of employees), Chibari Clinic

This job is closed

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