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Service Manager (Working for a long history Steel Stamping company)ID:42921

7,000 MYR ~ 10,000 MYRShah Alam
  • Job Category

    Service Engineer

  • Industry


  • Job Description

    -To provide product support service (or trouble shooting) to external and internal customers globally, while meeting or exceeding customer satisfaction, profit and expense objectives.
    -Must take a proactive approach to customer needs, after market opportunities and associate and customer training needs.
    -To oversee the Group Service Dept and ensure common and standard practices are to be adopted at all sites.
    -To re-cultivate the press machine service market in Malaysia to ensure turnover target is achieved.
    -To organize the service operations of Service Department for the development of the engineers (current and new) to ensure growth and profitability of the company.
    -Ensure efficient use of resources in achieving total customer satisfaction of press systems” installations, repairs, parts sales, and training in the South-East Asia and India.
    -Visit customer/work sites to build strong customer relationships, assure quality, customer satisfaction and review installations.
    -Provide quotations for installations services, training and repairs and secure required approvals.
    Prepare, monitor and report on department annual operating budget, projects and staffing plan and adjust as required to meet or exceed customer satisfaction and division profit goals.
    -Responsible for the implementation and maintenance of all aspects of the service related functions of the business information system.
    -Work with Customer Service/Parts associates and Sales to identify and resolve customer questions and problems.
    -Develop parts stocking inventory levels and distribution to support Sales and Marketing objectives and maintain customer satisfaction.
    -Ensure timely feedback of quality information from customers and Service associates to Product Management, Engineering, and Manufacturing for product improvement. Nurtures, supervises and guides all service staffs in all aspects.
    -Expense reports must be submitted per department policy and in accordance with the Employee Handbook.
    -to go to travel 50 %(Penang,Johor,Malacca)

  • Requirement

    Race: Open
    Language: English
    Education Background:A Degree in Business & Engineering from a recognized institution or an equivalent combination of education and experience
    1) Minimum ten years experience in installation and/or repair of electric-mechanical capital equipment.
    2) Three to five years’ supervisory experience
    Require skills:
    1) In depth knowledge of mechanical drive assemblies, material feeding and/or production line systems, electrical wiring, PLC controls/ladder logic diagrams and trouble shooting and pneumatic and hydraulic systems and components.
    2) General knowledge of MOM requirements and regulations to ensure associate and customer safety during installation and repair.
    3) General knowledge of financial planning and analysis to plan department expenses and quote installations
    4) General knowledge of integrated ERP systems.

    Certificate: N/A
    Age: 35-45
    Gender: Open
    1) Minimum ten years experience in installation and/or repair of electric-mechanical capital equipment.
    2) Three to five years’ supervisory experience
    Others: Willingness for travel for frequent business purpose (Penang, Johor, Malacca) [Based on performance, the better the more]
    Come to us if you had vast experience in servicing machines in Press Machines in Steel Stamping industries and you are confident to your prowess of managing technician, where you would be providing guidance to them for their queries on technical tasks!

  • Other Language

    Malay, Mandarin, English

  • Benefit

    -supply car

This job is closed

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